Risk Adjustment Coder

• 2022 - Present

Customer Service Representative

• Oct 2018 - Jan 2019

Responded and provided quality customer service to a minimum of 50 customer phone calls Identified customer problems, resolved customer challenges, sought and offered to effective solutions Conducted follow up call on customer issues, if need to accomplish an effective solution Documented and tracked customer request via data entry points Established personal performance targets related to customer service, productivity and quality company standards Responded and provided quality customer service to a minimum of 50 customer phone calls Identified customer problems, resolved customer challenges, sought and offered to effective solutions Conducted follow up call on customer issues, if need to accomplish an effective solution Documented and tracked customer request via data entry points Established personal performance targets related to customer service, productivity and quality company standards

Personal Trainer and Front Desk Manager

• Sep 2014 - Oct 2017

Served as lead Personal Trainer and CrossFit Level 1 Trainer and Beginner’s Director Managed/Oversaw facility budget amounting up to $15,000 Designed customized one-on-one and small group training programs for up to 30 clients. Motivated and listened to clients in order to achieve their personal goals Monitored and documented client’s fitness progress and provided nutritional counseling Managed and tracked client sales and organized company’s sales/marketing events Designed and coordinated monthly special fitness classes and programs Operated and maintained facilities day-to-day operations Organized quarterly CrossFit Introductory courses and training for up to 15 certified trainers Show less

Personal Trainer and Assistant Manager

• May 2014 - Sep 2014

Served as lead Personal Trainer and facility’s Assistant Manager Managed/Oversaw facility budget amounting up to $50,000 Designed customized one-on-one and small group training programs for up to 25 clients. Motivated and listened to clients in order to achieve their personal goals Monitored and documented client’s fitness progress and provided nutritional counseling Managed and tracked client sales and organized company’s sales/marketing events Operated and maintained facilities day-to-day operations Show less

Personal Trainer

• Jul 2012 - Apr 2014

Designed customized one-on-one and small group training programs for up to 30 clients. Motivated and listened to clients in order to achieve their personal goals Developed and established positive rapport with each client Monitored and documented client’s fitness progress and provided nutritional counseling Maintained required trainings and certifications Designed customized one-on-one and small group training programs for up to 30 clients. Motivated and listened to clients in order to achieve their personal goals Developed and established positive rapport with each client Monitored and documented client’s fitness progress and provided nutritional counseling Maintained required trainings and certifications

Office Management

• Feb 2011 - May 2012

Conducted weekly facility orientations for interested and new center members Provided effective customer service for facility members and managed sales of health/organic supplements Maintained training equipment hygiene and safety and reported equipment maintenance needs Responded and resolved member complaints to ensure effective solutions Tracked weekly member attendance Developed marketing strategies such as free passes and promotional events to increase facility membership Show less