Experience

ICNC

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Manager

  • Oct 2022 - Present

• Office Administrator

  • Jun 2022 - Oct 2022


Dream Town Realty
• United States
• Real Estate
• Residential Sales Consultant

  • May 2021 - Jun 2022


DePaul University

• United States
• Higher Education
• 700 & Above Employee

• House Manager

  • Sep 2019 - Jun 2022

• Teaching Artist Fellowship

  • Aug 2019 - May 2021


The People's Music School
• United States
• Musicians
• 1 - 100 Employee
• SLAM Program Coordinator

  • Sep 2019 - Sep 2020

Ravinia Festival
• United States
• Music
• 100 - 200 Employee
• Box Office Representative

  • May 2019 - Sep 2019


ArtsEmerson: The World On Stage

• House Supervisor

  • Sep 2018 - May 2019

  -Assist full-time staff to support client wishes and objectives before, during and after events. -Train, motivate, supervise, and discipline all front of house staff -Lead usher staff to see to the safety and comfort of the guests -Coordinate usher staff to execute emergency evacuation -Assist concessionaires to create a profitable and appropriate retail environment. -Represent Management at merchandise count-in, count-out, and cash settlement. -Assist guests with specific needs -Monitor the patrons and staff to ensure safety and security. Show less



Sonder Inc.

• United States
• Hospitality
• 700 & Above Employee

• Hospitality Lead

  • Apr 2017 - Jun 2018

  -Leading team of personnel by acting as a distributor of requests, tasks, and inspections as they appear -Conducting research to solve problems (e.g. appliance troubleshooting) -Acting as primary point of contact for operational inquiries, questions, and emergencies -Analyzing guest feedback and operational trends to improve satisfaction -Working closely with the operations team to roll out projects and improve guest ratings -Reporting suspicious guest activity when identified -Leading team of personnel by acting as a distributor of requests, tasks, and inspections as they appear -Conducting research to solve problems (e.g. appliance troubleshooting) -Acting as primary point of contact for operational inquiries, questions, and emergencies -Analyzing guest feedback and operational trends to improve satisfaction -Working closely with the operations team to roll out projects and improve guest ratings -Reporting suspicious guest activity when identified



The Godfrey Hotel Boston

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • May 2016 - Apr 2017

  Front office for a beautiful, 4-star, 4-diamond boutique hotel in the heart of Boston. This job is not like your typical front desk agent: you provide concierge services, you have more influence in a guest's experience, and you get to wear many exciting hats. -In-house reservation management -Property uses Opera PMS Hosted and Knowcross guest CRM -Provided expert Boston information, tour/dinner reservations, and tips -Occasionally led shifts as a manager on duty, and provided leadership to junior colleagues -Student of Management-In-Training Program -Assisted Spanish/German/Portuguese speaking guests -Improved systems and processes where needed through updated documentation and communication In addition to those responsibilities, I was the #1 top seller of upgraded room classes since the upsell program began in July, generating over 15K in additional revenue. Show less



Royal Caribbean Cruises, Ltd.

• Pier Agent/Pier Coordinator

  • Jul 2014 - May 2016

  -Terminal check-in for the many cruise ships docked at PortMiami/Port Everglades -Process sensitive guest information and accurately input data into systems for Customs and Border Patrol -Identify guests requiring doctor consultation -Provide helpful information for new guests -Assist German/Spanish/Portuguese guests and provide them individualized attention -As Pier Coordinator, checking in VIP guests as well as printing guest cards, supervising agents and permitting system overrides. Meanwhile keeping correct passenger count tallies and collecting payment from guests Show less



Royal Caribbean International

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Printer, Guest Services

  • Mar 2015 - Nov 2015

  -Operating complex machinery to print documents for the guests' staterooms -Typesetting and creating documents, and ensuring the information is accurate and well-presented. -Liaison with International Ambassadors, collecting copy and typesetting their documents -Make emergency drill announcements to guests in German -Assist Guest Services desk in handling guests in German language during peak periods -Host welcome special cocktail receptions for our loyalty program guests -During emergencies, responsibility as Assistant Team Leader involved evacuating crew cabins and training crewmembers on the emergency procedures for our zone Show less



LifeinColors.com

• Apprenticeship

  • Jun 2013 - Sep 2013

  -Printing for large local clients -Finishing, including scoring, folding -Working within Fiery Controller to accurately produce media -High speed scanning of law office litigation paperwork -Printing for large local clients -Finishing, including scoring, folding -Working within Fiery Controller to accurately produce media -High speed scanning of law office litigation paperwork



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Consultant

  • May 2012 - Apr 2013

  -Full/Self-Service customer assistance -FedEx shipping, including corporate policies and procedures, regulations, restricted items -Self-monitoring of one's register -Production of customer projects on high volume small and large format printers -Consultation and realization of customer projects -Full/Self-Service customer assistance -FedEx shipping, including corporate policies and procedures, regulations, restricted items -Self-monitoring of one's register -Production of customer projects on high volume small and large format printers -Consultation and realization of customer projects