Jea Pagcanlungan

Front Desk Clerk at Fairfield Inn by Marriott Toronto Oakville
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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Credentials

  • Beer Basics
    Typsy
    Nov, 2021
    - Nov, 2024
  • Food Handler Cards
    TrainCan, Inc.
    Nov, 2021
    - Nov, 2024
  • Smart Serve Certificate
    Smart Serve Ontario
    Nov, 2021
    - Nov, 2024
  • Body language basics
    Typsy
    Oct, 2021
    - Nov, 2024
  • Guest service fundamentals
    Typsy
    Oct, 2021
    - Nov, 2024
  • Wine 101 for servers
    Typsy
    Oct, 2021
    - Nov, 2024

Experience

  • Fairfield Inn by Marriott Toronto Oakville
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Clerk
      • Dec 2022 - Present

      Responsible for greeting and registering guests, offering exceptional guest serviceduring their stay, and settling the guest's accounts at the end of their stay.Manage special requests, resolve complaints, and enroll guests in loyalty programs

    • Breakfast Attendant
      • Oct 2021 - Present

      Assembling breakfast, receiving orders, serving food and beverages, and clearingtables.Assisting guests and ensuring that breakfast operation will be in order and efficient.

  • Clark Marriott Hotel
    • Pampanga, Central Luzon, Philippines
    • Receptionist
      • Aug 2018 - Aug 2021

      Goji Kitchen + Bar and Smoki Moto Restaurant Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions, and sharing additional information with restaurant patrons. Goji Kitchen + Bar and Smoki Moto Restaurant Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions, and sharing additional information with restaurant patrons.

  • Coralville Marriott Hotel & Conference Center
    • United States
    • Hospitality
    • Banquet Server
      • Apr 2017 - Nov 2017

      Maintained guests' satisfaction with timely table check-ins to assess food and beverage needs. Maintained flexible work schedule to meet event needs. Prepared serving and appetizer trays and set tables at diverse events. Maintained guests' satisfaction with timely table check-ins to assess food and beverage needs. Maintained flexible work schedule to meet event needs. Prepared serving and appetizer trays and set tables at diverse events.

  • The Ritz-Carlton, Bachelor Gulch
    • Avon, Colorado, United States
    • Hotel Receptionist
      • Nov 2016 - Apr 2017

      WYLD and Buffalos Restaurant Fine Dining and Casual Dining Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Assist the guests to their table; give the menus and sometimes offer or ask preferred drinks if not occupied. Ask guests regarding their health restrictions and occasions for the reservation. Confirm reservations and organize table assignments for the servers. Makes sure that the kitchen can catch up to the guests' flow. Maintains a safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Show less

Education

  • Centennial College
    Diploma in Hotel Operations Management, Hospitality Administration/Management
    2021 - 2023
  • University of the Assumption
    Bachelor of Science - BS, Hotel, Motel, and Restaurant Management
    2012 - 2015
  • University of the Assumption
    Bachelor's degree in Hotel and Restaurant Management, Hospitality Administration/Management
    2011 - 2015

Community

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