Experience

CaseGlide

• United States
• Software Development
• 1 - 100 Employee

• Director Of User Experience

  • Dec 2016 - Jan 2018



Meta Watch

• Director of Customer Experience

  • Jan 2013 - Dec 2015



The Concept Colony

• Partner

  • Jan 2010 - Feb 2011

  Managed a new business operations, client relations, business development, accounting, marketing, and project management. Managed a new business operations, client relations, business development, accounting, marketing, and project management.



P.D. Johnson's Deli

• Director of Marketing

  • Oct 2007 - Nov 2009

  As part of a management team I was responsible for most areas of restaurant operations including: Accounts payable and receivable, inventory, human resources, and point-of-sale hardware and software, with a focus on marketing and design. Assisted with deployment and adaptation of a FuturePOS installation as well as training and support on an as needed basis over a period of about ten years. As part of a management team I was responsible for most areas of restaurant operations including: Accounts payable and receivable, inventory, human resources, and point-of-sale hardware and software, with a focus on marketing and design. Assisted with deployment and adaptation of a FuturePOS installation as well as training and support on an as needed basis over a period of about ten years.



RE Technologies

• Technology, Information and Internet
• 1 - 100 Employee

• Operations Coordinator

  • May 2004 - Jan 2006

  Directed customer support department resources to meet goals and complete projects. Became primary client contact for all written and verbal communication. Added new-hire and customer training on the use of the company’s web-based consumer products and administrator tools as well as software testing to my responsibilities. Developed technical writing skills to create and maintain a set of Knowledge Base articles for customers and employees. Researched and implemented new, more cost-effective… Show more Directed customer support department resources to meet goals and complete projects. Became primary client contact for all written and verbal communication. Added new-hire and customer training on the use of the company’s web-based consumer products and administrator tools as well as software testing to my responsibilities. Developed technical writing skills to create and maintain a set of Knowledge Base articles for customers and employees. Researched and implemented new, more cost-effective electronic payment processing procedures. Consulted with marketing staff to integrate a direct marketing and up-sell program into service and support functions. Administrative tasks as required, such as booking travel and buying office supplies as well as network administration and troubleshooting. Show less Directed customer support department resources to meet goals and complete projects. Became primary client contact for all written and verbal communication. Added new-hire and customer training on the use of the company’s web-based consumer products and administrator tools as well as software testing to my responsibilities. Developed technical writing skills to create and maintain a set of Knowledge Base articles for customers and employees. Researched and implemented new, more cost-effective… Show more Directed customer support department resources to meet goals and complete projects. Became primary client contact for all written and verbal communication. Added new-hire and customer training on the use of the company’s web-based consumer products and administrator tools as well as software testing to my responsibilities. Developed technical writing skills to create and maintain a set of Knowledge Base articles for customers and employees. Researched and implemented new, more cost-effective electronic payment processing procedures. Consulted with marketing staff to integrate a direct marketing and up-sell program into service and support functions. Administrative tasks as required, such as booking travel and buying office supplies as well as network administration and troubleshooting. Show less