IT Analyst

• Jun 2023 - Present

Technology Solutions Specialist

• Mar 2020 - Jun 2023

The Office IT Solution Advisor provides IT and Telecom support to McKinsey colleagues in their local office. She/he builds and maintains excellent relationships with internal customers and acts as a trusted advisor and the go-to person for IT related topics and support requests. In order to provide 1st-class customer service resulting in high customer satisfaction, the individual liaises with global IT support teams to troubleshoot and resolve technical issues as well as collaborate closely with T&D colleagues to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions. Show less

Desktop Analyst

• Oct 2019 - Oct 2020

Assisting Coreio inc. in supporting end users with break-fix issues at John Hancock Assisting Coreio inc. in supporting end users with break-fix issues at John Hancock

Employee Hardware Operations

• Jul 2018 - Sep 2019

Triaged over 1900+ tickets, while handling phone call, walk-ups and desk side assistance Imaged over 1000+ Apple and Windows machines using JAMF a week Managed the ITSD Help Bar, occasionally alone, while completing tickets from a queue Created a repair process that enabled Wayfair to RMA as many as 300 Dell laptops, which assisted with putting them back in rotation and lowering Net New costs Assisted with a company wide Pin-Pad audit by communicating through email and phone with different sites and ensuring the information they provided matched ServiceNow. This ultimately helped Wayfair stay PCI Compliant. Show less

IT Assistant

• 2015 - 2015

I was an intern helping with Data Management and IT. I was an intern helping with Data Management and IT.