Product Operations Specialist

• Jul 2022 - Present

Product Operations Associate

• Aug 2021 - Jul 2022

Work cross-functionally with product and engineering teams to incorporate user feedback into the development process. Additionally, serve as a product expert and provide support to dental practice clients and dental lab vendors while identifying operational bottlenecks to build scalable solutions that grow our capacity and offerings. Work cross-functionally with product and engineering teams to incorporate user feedback into the development process. Additionally, serve as a product expert and provide support to dental practice clients and dental lab vendors while identifying operational bottlenecks to build scalable solutions that grow our capacity and offerings.

Associate Operations Analyst

• Feb 2021 - Aug 2021

Monitor and report on error trends across the publisher network as well as investigating and auditing listings (e.g. GMB, Facebook, Apple, etc.). Additionally, this role includes assisting with new publisher setup and mapping categories between Yext and the Publisher Network.

Client Support Specialist

• Jul 2019 - Feb 2021

Providing platform configuration and data management services for Small Business, Partner, and Enterprise clients.Enhanced and maintained internal ticketing system to promote a seamless customer experience and efficient workflow for the general Platform Service & Support department.

Sales Associate

• Mar 2017 - May 2019

Front-end associate whose duties included customer service, assisting with store operations, and promoting store credit cards. Front-end associate whose duties included customer service, assisting with store operations, and promoting store credit cards.

Residential Real Estate Intern - Kurt J. Corbett Team

• Jun 2018 - Oct 2018

Focused on the development and creation of marketing plans, conducted market research, and acted as a liaison between clients and licensed agents. Focused on the development and creation of marketing plans, conducted market research, and acted as a liaison between clients and licensed agents.