Experience

California Institute of the Arts

• United States
• Higher Education
• 400 - 500 Employee

• Director, Customer Engagement

  • Jun 2021 - Present



Starz

• United States
• Entertainment Providers
• 700 & Above Employee

• Information Technology Support Engineer

  • Feb 2020 - Jun 2021



RadioKCIA

• Greater Los Angeles Area

• Staff Mentor

  • Aug 2019 - Feb 2020

  Staff member in-charge of managing student use of the on-campus radio station, RadioKCIA. Staff member in-charge of managing student use of the on-campus radio station, RadioKCIA.



California Institute of the Arts

• United States
• Higher Education
• 400 - 500 Employee

• Lead Information Technology Specialist

  • May 2014 - Feb 2020

  -Installing new hardware, computer systems, and software for networks; configuring, and maintaining network services, equipment and devices including but not limited to computers, mobile devices and printers. -Responsible for the administration of the LAN and Internet connectivity, software maintenance, network security, real-time monitoring and customer support. -Works with students, staff, faculty, and administration to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. -Audit inventory of all hardware and software annually in the institution. -Responsible for developing and monitoring packages for remote deployment. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Jul 2010 - Aug 2018

  -Product knowledge -Good judgement -Member of Inventory and Sales staff -Achieving customer-service based sales goals -Product knowledge -Good judgement -Member of Inventory and Sales staff -Achieving customer-service based sales goals



UrbanInformer.com

• Managing Editor

  • Aug 2010 - Jun 2014

  -Day to Day Operation of UrbanInformer.com -Creative Writing -Editing Staff Stories -Researching and developing story ideas -Collaborating with Ownership to develop multi-pronged content campaigns via Social Media -Using editorial sensibility and data in tandem to iterate and refine both written content strategy and execution in real time. -Day to Day Operation of UrbanInformer.com -Creative Writing -Editing Staff Stories -Researching and developing story ideas -Collaborating with Ownership to develop multi-pronged content campaigns via Social Media -Using editorial sensibility and data in tandem to iterate and refine both written content strategy and execution in real time.



SiriusXM

• United States
• Entertainment Providers
• 700 & Above Employee

• In-Studio Producer/ Board Op

  • Sep 2012 - Apr 2013

  -Troubleshooting hardware/software -Social Media Growth -Show Prep -Screening Calls -Working with high-ranking govt. officials -Editorial decisions -Troubleshooting hardware/software -Social Media Growth -Show Prep -Screening Calls -Working with high-ranking govt. officials -Editorial decisions



Power1047.com

• Baltimore, Maryland Area

• On Air Talent

  • Oct 2011 - Oct 2012

  -Hosted Middays (10am-2pm) -Interviewing show guests -Creation of Show Prep -Online writing for station website -Social Media Growth -Reading sponsor copy -Led Baltimore-Metro region in ratings (TuneIn.com) -Hosted Middays (10am-2pm) -Interviewing show guests -Creation of Show Prep -Online writing for station website -Social Media Growth -Reading sponsor copy -Led Baltimore-Metro region in ratings (TuneIn.com)



SiriusXM

• United States
• Entertainment Providers
• 700 & Above Employee

• Music Programming Assistant

  • May 2011 - Oct 2011



Big Data Marketing

• United Kingdom
• IT System Data Services
• 700 & Above Employee

• Programming/ On-Air Intern

  • Apr 2009 - Jan 2010

  2 separate internships. First interned under On-Air personality Konan. Learned editing, imaging, operation of radio board and show structure. Second interned under MD Kelson. -Learning -Taking requests -Scheduling Music -Screening Calls -Audio Editing -Promotions 2 separate internships. First interned under On-Air personality Konan. Learned editing, imaging, operation of radio board and show structure. Second interned under MD Kelson. -Learning -Taking requests -Scheduling Music -Screening Calls -Audio Editing -Promotions