Experience

Extraordinary Ventures

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Operating Officer

  • Feb 2018 - Present

  I manage, motivate, and coach 50 employees while maintaining three unique business verticals and our bookkeeping department. Instilled a culture of excellence by cultivating strong community relationships and bridging communication gaps EV Office Solutions ● Conceptualized and spearheaded a team of 16 employees to facilitate the mailing of 1.8 million letters per year ● Diagnosed and delivered on the overhaul of bottlenecks associated with inventory, efficiency, scheduling, and storage, by partnering with supply vendors and reformatting our employee coverage framework ○ Negotiated free, exclusive, access to vendor warehouse for inventory storage ○ Negotiated decrease of machine leases, and maintenance contracts ○ Consolidated and retimed supply orders, which decreased vertical expenses by 38% and additionally invigorated customer relationships by saving them $15k/year on deliverables ○ 100% employee retention ○ +128% gross revenue ○ +253% net revenue over 1.5 years EV Laundry ● Expanded our team from 9, to 22 employees ● Personally targeted, cultivated, acquired, managed, and supported 127 customer accounts ● Handled customer correspondence, satisfaction, and ameliorated concerns/complaints ● Directed and collaborated with outside team to rebrand the company ○ Fostered the complete redesign our website ○ Instituted new customer intake model with automated CRM software connected to our website ○ +33% gross revenue ○ +98% net revenue increase year over year Finance Manager ● Analyzed and created customized P&L data sheets based on monthly and YOY financial reports ○ Regularly presented the interpreted data to our board ○ Proposed new strategic launch plans and customizations to existing plans based on my financial forecasts Show less