Experience

Mortara Instrument

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Supervisor

  • Oct 2014 - Present

  In addition to supervising a team of Technical Support Reps my functions as Technical Support Supervisor include monitoring and trending of daily service metrics, originating and updating process documents, procedure documents, department forms, employee training documents and product service manuals. Performing validation and verification product testing within Engineering. Assisting Sales / Marketing, Service Contracts, QA / RA, Factory Repair, Clinical Apps and Engineering with input or… Show more In addition to supervising a team of Technical Support Reps my functions as Technical Support Supervisor include monitoring and trending of daily service metrics, originating and updating process documents, procedure documents, department forms, employee training documents and product service manuals. Performing validation and verification product testing within Engineering. Assisting Sales / Marketing, Service Contracts, QA / RA, Factory Repair, Clinical Apps and Engineering with input or requests for assistance. Leading both customer and employee facing product training as needed. I am currently the primary escalation point and product expert on at least one product, and am heavily referenced for half a dozen others.

• Technical Support Specialist

  • May 2013 - Oct 2014



Cardiac Science

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Complaint Analyst I

  • Jun 2012 - May 2013

• Technical Service 2

  • Sep 2007 - Jun 2012



Interact

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Teir 2 Technical Support

  • Jul 2005 - Sep 2007



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Lead Development

  • Aug 2003 - Mar 2005