Jeremy C

Tech Support at Maplesoft
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Contact Information
us****@****om
(386) 825-5501
Location
Waterloo, Ontario, Canada, CA
Skills

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Bio

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Credentials

  • ITIL Foundation
    AXELOS Global Best Practice
    Jan, 2018
    - Nov, 2024

Experience

  • Maplesoft
    • Canada
    • Software Development
    • 100 - 200 Employee
    • Tech Support
      • Nov 2020 - Present

      In this role, I will establish a thorough understanding of our products, help develop and maintain our knowledge centre, and work closely with all key areas within Maplesoft to provide superior service to our customers. In this role, I will establish a thorough understanding of our products, help develop and maintain our knowledge centre, and work closely with all key areas within Maplesoft to provide superior service to our customers.

  • Wearable App Development
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Miracle Worker
      • Feb 2013 - Nov 2020

      In 2013, I suffered a catastrophic, life-threatening injury that knocked me out of my career. Through my relentless tenacity and perseverance, I've relearned how to walk, talk and make huge impacts on my positions. In 2013, I suffered a catastrophic, life-threatening injury that knocked me out of my career. Through my relentless tenacity and perseverance, I've relearned how to walk, talk and make huge impacts on my positions.

  • Yammer, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Solution Engineer
      • 2012 - 2013

      • Lead 6-engineer team of SEs. •Collaborate with Account Executives to demonstrate product/integrations, expediting sale cycle.•Work with Customer Success Managers to support customers as they launch and follow best practices, ensuring they achieve maximal value and eliminating churn.•Collaborate with Product team on direction of product and impact of changes on customers.•Troubleshoot customer environmental issues, deployment of integrations, configuration and advanced features of our SaaS platform. Show less

    • Implementation Engineer
      • 2011 - 2012

      Support our customer IT leads as they are onboarded to Yammer, deploying our Single-Sign-On, Active Directory Sync, Sharepoint and other integrations between Yammer's cloud platform and their existing cloud/on-premises platforms.

  • University of Waterloo
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Lab Technician
      • 2010 - 2011

      Support existing research infrastructure and develop custom instruments for spin-based quantum information processing research. Focus on ESR and NMR spectrometers, RF, Microwave and Optical equipment, variety of test and measurement devices and interfaces with Matlab/LabView. Support existing research infrastructure and develop custom instruments for spin-based quantum information processing research. Focus on ESR and NMR spectrometers, RF, Microwave and Optical equipment, variety of test and measurement devices and interfaces with Matlab/LabView.

  • Ingrian Networks
    • Computer and Network Security
    • 1 - 100 Employee
    • Software Quality Assurance Engineer (Co-op)
      • 2006 - 2007

      •Identify and report deficiencies in web interface, command line tools, and XML interface of enterprise encryption platform. •Develop Perl automated tools for regression and performance testing. •Adhere to strict scheduling requirements for release versions. •Deploy and test on platforms including Windows Server, RHEL, Solaris and HPUX; and across databases including Oracle and MS SQL Server. •Outside of assigned work, develop a PHP/MySql web-based hardware reservation tool to manage internal hardware resources among team members. Show less

  • Institute for Quantum Computing
    • Canada
    • Research Services
    • 1 - 100 Employee
    • Web Developer (Co-op)
      • 2005 - 2006

      Propose and realize PHP/MySQL integrated website with both public–facing webpages and administrator–facing web forms to ease repetitive content creation. Propose and realize PHP/MySQL integrated website with both public–facing webpages and administrator–facing web forms to ease repetitive content creation.

  • Priority One Packaging Machinery
    • Waterloo, Ontario
    • IT Analyst (Co-op)
      • 2004 - 2005

      Supported Windows domain environment for 100 users, with services including Windows Server, Exchange, ISA, DNS, DHCP, Active Directory, VPN, Symantec SMTP Gateway, BlackBerry Enterprise Server/handsets, etc. Supported Windows domain environment for 100 users, with services including Windows Server, Exchange, ISA, DNS, DHCP, Active Directory, VPN, Symantec SMTP Gateway, BlackBerry Enterprise Server/handsets, etc.

Education

  • University of Waterloo
    Master of Science - MS, Physics (Quantum Information Processing)
  • University of Waterloo
    Bachelor of Science - BS, Computational Science/Physics

Community

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