Jessica Çelikbilek
Manager de projets digitaux et opérations e-crm at Carrefour Banque & Assurance- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Turkish Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Cherif Hennaoui
Jessica est une personne qui se donne dans son travail, a une conscience forte des enjeux et un sens du service pour le client. Grâce à cela, elle a su développer ses compétences sur Adobe Campaign tout en ayant la curiosité la poussant à aller voir plus loin (Salesforce Marketing Cloud). C'est un plaisir de travailler avec Jessica qui sait garder le sourire en toute circonstance. Elle est déjà devenue incontournable sur AC7 avec une capacité d’adaptation assez sidérante, un professionnalisme de chaque instant et pour ne rien gâcher une personne attachante, qui fait de Jessica une collègue rêvée pour toute entreprise.
✔Edoardo Jannoni Sebastianini 💙
Jessica has gained excellent skills in coordinating teams, organizing the workload and defusing possible irritating issues. She is very precise and quick in answering. She goes the extra mile in helping others and in emergency situations she will also rapidly solve problems by reverting to her previous tasks. She is a precious element in the team.
Cherif Hennaoui
Jessica est une personne qui se donne dans son travail, a une conscience forte des enjeux et un sens du service pour le client. Grâce à cela, elle a su développer ses compétences sur Adobe Campaign tout en ayant la curiosité la poussant à aller voir plus loin (Salesforce Marketing Cloud). C'est un plaisir de travailler avec Jessica qui sait garder le sourire en toute circonstance. Elle est déjà devenue incontournable sur AC7 avec une capacité d’adaptation assez sidérante, un professionnalisme de chaque instant et pour ne rien gâcher une personne attachante, qui fait de Jessica une collègue rêvée pour toute entreprise.
✔Edoardo Jannoni Sebastianini 💙
Jessica has gained excellent skills in coordinating teams, organizing the workload and defusing possible irritating issues. She is very precise and quick in answering. She goes the extra mile in helping others and in emergency situations she will also rapidly solve problems by reverting to her previous tasks. She is a precious element in the team.
Cherif Hennaoui
Jessica est une personne qui se donne dans son travail, a une conscience forte des enjeux et un sens du service pour le client. Grâce à cela, elle a su développer ses compétences sur Adobe Campaign tout en ayant la curiosité la poussant à aller voir plus loin (Salesforce Marketing Cloud). C'est un plaisir de travailler avec Jessica qui sait garder le sourire en toute circonstance. Elle est déjà devenue incontournable sur AC7 avec une capacité d’adaptation assez sidérante, un professionnalisme de chaque instant et pour ne rien gâcher une personne attachante, qui fait de Jessica une collègue rêvée pour toute entreprise.
✔Edoardo Jannoni Sebastianini 💙
Jessica has gained excellent skills in coordinating teams, organizing the workload and defusing possible irritating issues. She is very precise and quick in answering. She goes the extra mile in helping others and in emergency situations she will also rapidly solve problems by reverting to her previous tasks. She is a precious element in the team.
Cherif Hennaoui
Jessica est une personne qui se donne dans son travail, a une conscience forte des enjeux et un sens du service pour le client. Grâce à cela, elle a su développer ses compétences sur Adobe Campaign tout en ayant la curiosité la poussant à aller voir plus loin (Salesforce Marketing Cloud). C'est un plaisir de travailler avec Jessica qui sait garder le sourire en toute circonstance. Elle est déjà devenue incontournable sur AC7 avec une capacité d’adaptation assez sidérante, un professionnalisme de chaque instant et pour ne rien gâcher une personne attachante, qui fait de Jessica une collègue rêvée pour toute entreprise.
✔Edoardo Jannoni Sebastianini 💙
Jessica has gained excellent skills in coordinating teams, organizing the workload and defusing possible irritating issues. She is very precise and quick in answering. She goes the extra mile in helping others and in emergency situations she will also rapidly solve problems by reverting to her previous tasks. She is a precious element in the team.
Credentials
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Objectif IA : initiez-vous à l'intelligence artificielle
OpenClassroomsOct, 2022- Nov, 2024
Experience
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Carrefour Banque & Assurance
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France
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Banking
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400 - 500 Employee
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Manager de projets digitaux et opérations e-crm
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Jan 2018 - Present
● Mise en œuvre des parcours multicanaux (intégration HTML, paramétrages des ciblage et diffusions, exécution des campagnes cross canal ● Optimisation de la Customer journey ● Réalisation de briefs agence (HTML + Articles CRM) ● Coordination des opérations digitales (présentation/suivi des plannings / suivi performance) ● Rédaction de bilan/reporting ● Mise en place de documentation des process ● Suivi des budgets liés aux opérations digitales mises en place ●… Show more ● Mise en œuvre des parcours multicanaux (intégration HTML, paramétrages des ciblage et diffusions, exécution des campagnes cross canal ● Optimisation de la Customer journey ● Réalisation de briefs agence (HTML + Articles CRM) ● Coordination des opérations digitales (présentation/suivi des plannings / suivi performance) ● Rédaction de bilan/reporting ● Mise en place de documentation des process ● Suivi des budgets liés aux opérations digitales mises en place ● Alimentation du suivi des flux cross canal activés ● Analyse et reporting de la performance liée à la transformation des leads et multi-équipements #AdobeCampaign #Kiamo #Jira #GoogleAnalytics ● Set up communication plan strategies, customer journey optimization ● Deliver multichannel campaigns (Email, Phone, SMS, MVR) including emailing creation, setup, targeting, routing, testing and data monitoring. #Adobe Campaign #Kiamo #emarketing ● Analyze campaign’s performance metrics, providing recommendations to improve the effectiveness of campaigns and adjusting the multichannel marketing plan #googleanalytics #powerBI #AdobeCampaign ● Explore emerging technologies and best practices in digital marketing to recommend new approaches ● Agencies briefs ● Processes implementation ● Monitoring of budgets related to digital operations implemented Show less ● Mise en œuvre des parcours multicanaux (intégration HTML, paramétrages des ciblage et diffusions, exécution des campagnes cross canal ● Optimisation de la Customer journey ● Réalisation de briefs agence (HTML + Articles CRM) ● Coordination des opérations digitales (présentation/suivi des plannings / suivi performance) ● Rédaction de bilan/reporting ● Mise en place de documentation des process ● Suivi des budgets liés aux opérations digitales mises en place ●… Show more ● Mise en œuvre des parcours multicanaux (intégration HTML, paramétrages des ciblage et diffusions, exécution des campagnes cross canal ● Optimisation de la Customer journey ● Réalisation de briefs agence (HTML + Articles CRM) ● Coordination des opérations digitales (présentation/suivi des plannings / suivi performance) ● Rédaction de bilan/reporting ● Mise en place de documentation des process ● Suivi des budgets liés aux opérations digitales mises en place ● Alimentation du suivi des flux cross canal activés ● Analyse et reporting de la performance liée à la transformation des leads et multi-équipements #AdobeCampaign #Kiamo #Jira #GoogleAnalytics ● Set up communication plan strategies, customer journey optimization ● Deliver multichannel campaigns (Email, Phone, SMS, MVR) including emailing creation, setup, targeting, routing, testing and data monitoring. #Adobe Campaign #Kiamo #emarketing ● Analyze campaign’s performance metrics, providing recommendations to improve the effectiveness of campaigns and adjusting the multichannel marketing plan #googleanalytics #powerBI #AdobeCampaign ● Explore emerging technologies and best practices in digital marketing to recommend new approaches ● Agencies briefs ● Processes implementation ● Monitoring of budgets related to digital operations implemented Show less
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Medeam for Air France KLM Group
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Türkiye
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Airlines and Aviation
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1 - 100 Employee
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Digital Team Leader
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Oct 2013 - Jul 2017
- Operation management of Digital activities within the lead-times and level of quality defined in the Service Level Agreements - Team management: 25 team players - Forecast resources to execute Digital activities/projects - Meet-up organizational goals and ensure customer satisfaction - Ensure alignment and create back-up and support functions in the team and within the digital teams - Active role in the HR and training processes of the team. - Participation to commercial… Show more - Operation management of Digital activities within the lead-times and level of quality defined in the Service Level Agreements - Team management: 25 team players - Forecast resources to execute Digital activities/projects - Meet-up organizational goals and ensure customer satisfaction - Ensure alignment and create back-up and support functions in the team and within the digital teams - Active role in the HR and training processes of the team. - Participation to commercial, operational and HR strategies in terms of SLA and recruitment needs. - Internal projects: workload management and activities tracking, Social Media, Internal quality analysis, Webinar organization, charge out reviews.
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E-commerce Coordinator
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Feb 2010 - Oct 2013
• Coordination and planing e-activities • Day-to-day support and direction to the E-Commerce and E-Marketing employees • Escalation point between E-Commerce and E-Marketing support employees and customers. • Ensure quality and coherence of the work, to run daily and regular sanity checks on the websites. • Contribute to the development and implementation of organizational strategies, policies and practices. • Visual creations for social media (Photoshop)
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E-commerce WebSupport
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Jan 2008 - Feb 2010
• Publish campaigns and content on multilingual websites using web based content management systems (TDS, Teamsite, Episerver) • Monitoring the campaigns, the information on the websites with regular sanity/quality checks. • Monitoring site traffics, creating and presenting e-activity reports using web analytics programs (Websensor/Webtrends). • Customizing emailing using HTML editors. • Testing, routing and analyzing mailings using web based email marketing tools (Cheetah, CIAO… Show more • Publish campaigns and content on multilingual websites using web based content management systems (TDS, Teamsite, Episerver) • Monitoring the campaigns, the information on the websites with regular sanity/quality checks. • Monitoring site traffics, creating and presenting e-activity reports using web analytics programs (Websensor/Webtrends). • Customizing emailing using HTML editors. • Testing, routing and analyzing mailings using web based email marketing tools (Cheetah, CIAO, Edatis, Exact Target). • Maintain a cooperative relationship with KLM and Air France offices around the world
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Prep2Go - The Art of Didactics
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Singapore
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E-Learning Providers
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English teacher
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Dec 2006 - Dec 2007
- General English and business English teaching. - Creation of materials for business English - Progress reports - General English and business English teaching. - Creation of materials for business English - Progress reports
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Scottish and Southern Energy Power Distribution Limited
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United Kingdom
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Utilities
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1 - 100 Employee
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Customer service advisor
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Aug 2005 - Dec 2006
Returned Mail Project: Identify reason for return; locate customer; work out plan of action. Included phone communication with relative parties, such as customers, estate agents and city council. Returned Mail Project: Identify reason for return; locate customer; work out plan of action. Included phone communication with relative parties, such as customers, estate agents and city council.
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Schneider Electric
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France
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Automation Machinery Manufacturing
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700 & Above Employee
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Marketing assistant
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Sep 2002 - Dec 2003
- Competitors’ analysis (internal documentations, internet, professional meetings…) - Creation of competitors catalogs - Work closely with product and project manager for the commercial part of the project. - Creation and update of a data base which gather all documentation (commercial and technical information) on competitors. - Competitors’ analysis (internal documentations, internet, professional meetings…) - Creation of competitors catalogs - Work closely with product and project manager for the commercial part of the project. - Creation and update of a data base which gather all documentation (commercial and technical information) on competitors.
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Education
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2005 - 2006
University of Portsmouth
Master of Arts (MA), International Business and English -
2004 - 2004
University of Portsmouth
Bachelor of Arts (BA), International Trade with English as Foreign language -
2002 - 2004
EGC - Ecole de Gestion et Commerce - Angouleme
Certificat conculaire, Technico-cmmercial -
2000 - 2002
Lycée Paul Guérin - Niort
BTS, Technico-commercial -
1998 - 2000
Lycée Jean Moulin - Thouars
Baccalaureat Technologique, Electrotechnique
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