Quality Manager

• Sep 2022 - Present

Quality Engineer | Process Improvement Analyst

• May 2021 - Jan 2022

Project Engineer | Quality Manager

• Jun 2015 - May 2021

• Establish, implement, and maintain an effective quality management system. • Responsible for the development and implementation of Amgis standard operating procedures and quality management processes. • Ensure value stream activities remain in compliance with ISO regulations/standards/guidelines, and standard operating procedures. • Develop initiatives to improve organization performance against established quality objectives. • Provide hands-on management of all processes related to customer audits, quarterly UL regulatory audits, ISO 9001 annual surveillance audits, and ISO 9001 triennial recertification audits. • Schedule and conduct internal quality system audits. • Responsible for coordinating annual supplier site audits. • Work closely with safety regulatory bodies (UL). • Developed a new RMA system that decreased customer returns by 35%. • Led ISO 9001:2015 transition effort. Certification granted on first attempt with 0 non-conformances. • Initiate and lead investigations using root cause analysis and risk analysis to determine risk, cost, and corrective actions to be implemented. • Create FMEAs to identify potential risks and failures, to develop improvement plans, and follow-up activities. • Analyze, and coordinate the processing of all Engineering Chance Orders (ECO's). • Provide expert technical knowledge within the Amgis team, supporting and guiding all aspects of engineering and design, electrical testing and quality inspection, sales, etc. • Assist in the design and development of toroidal power products and ensure they are constructed to customer specification. • Develop, manage, update, and monitor individual project schedules for new product launchings. • Prepare bill of materials’ and prepare itemized cost proposals or bids for customers. • Assist the purchasing team in the procurement of all raw materials. • Analyze needs of existing and potential customers, conduct sales presentations, and develop long-term client relationships.