Experience

Ascend Industrial Supplies, Inc.
• Philippines
• Wholesale Import and Export
• 1 - 100 Employee
• Technical Administrative Support

  • Jun 2022 - Present

Diligo Management Pte Ltd
• Singapore
• Business Consulting and Services
• 1 - 100 Employee
• Account Executive

  • Oct 2020 - Aug 2021


Business Switch

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Associate Technical Support Representative

  • Jun 2016 - Oct 2020

  Responsible for monitoring and maintaining web and mobile applications of the company. Install and configure web and mobile systems, diagnose hardware and software faults and solve technical and applications problems. We are mainly responsible for the smooth running of the company’s web and mobile applications and ensuring users get maximum benefits from them. 1. We provide Level-2 technical support (resolve users application inquiries or issues raised in the areas of product functionality, systems configuration & setup, database, and systems enhancement) and to escalate the issue to the next level support if necessary. 2. Investigate, document and resolve issues raised by users via logging into support/ticketing system. 3. Research, replicate, test and resolve user issues in a timely manner. 4. To be the escalation support interface with customers and partners when necessary and to ensure that the company is represented in the most positive manner at all times. 5. Monitoring and maintaining application systems and networks. 6. Support deployment roll-out of new web or mobile applications. 7. Immediate implementation of production hot-fixes to maintain production continuous operations. 8. Responding within agreed time limits on resolutions and call-outs. 9. Working continuously on a task until completion (or referral to third parties, if appropriate). 10. Prioritizing and managing many open cases at one time. 11. Rapidly establishing a good working relationship with customers and other professionals, such as software developers, quality assurance and customer support specialists. 12. Testing and evaluating deployed products.



De La Salle University

• Philippines
• Higher Education
• 700 & Above Employee

• IT Help Desk Specialist

  • Sep 2010 - May 2016

  1. Provides timely and prompt response to Faculty, Students and Employees through their phone, as well as to, walk-in and email queries. 2. Troubleshoots basic hardware and software problems of computer and other hardware peripherals. 3. Prepares training materials and conducts trainings and orientations for DLSU Faculty, Students and Employees. 4. Provides assistance and support to Faculty, Students and Employees when there are online activities. 5. Provides the academic community with multimedia equipment (laptop and projector) to meet their instructional and research needs.



ePLDT Ventus

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Representative

  • Mar 2010 - May 2010

  1. Answers inbound sales inquiries relating to products, services and current promotions. 2. Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport. 3. Uses effective selling techniques to identify customer needs and drive sales results. 1. Answers inbound sales inquiries relating to products, services and current promotions. 2. Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport. 3. Uses effective selling techniques to identify customer needs and drive sales results.



Datamine Corporation

• Production Associate (Data Encoder)

  • Oct 2009 - Jan 2010

  1. Unitize - Analyse the Data and Identify what type of Document display in the image shown in the Monitor or Screen. 2. Coding - Entry the necessary Information display on the Image of the Data based on what type of Document it is. 3. Validation - Validate and Review the Data very well before getting another new document. 1. Unitize - Analyse the Data and Identify what type of Document display in the image shown in the Monitor or Screen. 2. Coding - Entry the necessary Information display on the Image of the Data based on what type of Document it is. 3. Validation - Validate and Review the Data very well before getting another new document.