Experience

Allegiance Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• SVP/COO

  • Jan 2018 - Present

• VP Operations

  • Jan 2014 - Dec 2017

  Responsible for hiring, supervising, motivating, developing, and disciplining a staff qualified to meet credit union objectives.Ensure consumer lending application and distribution processes and procedures are in compliance with all lending regulations; develop procedural changes as compliance or new programs demand.Ensure all deposit account processes and procedures are in compliance with deposit regulations; develop procedural changes as compliance or new programs demand.Ensure all call center processes and procedures are in compliance with all applicable regulations; develop procedural changes as compliance or new programs demand.Maintain industry knowledge on handling of trust accounts, deceased accounts, IRA's, DBA's, and minor accounts. Show less

• Financial Services Supervisor

  • Jan 2013 - Dec 2013

  Responsible for hiring, supervising, motivating, developing, and disciplining a staff qualified to meet the objectives of the credit union.Insures consumer lending application and distribution processes and procedures are in compliance with all lending regulations; develops procedural changes as compliance or new programs demand.Underwrite consumer loans.Insure all deposit account processes and procudures are in compliance with all deposit regulations; develop procedural changes as compliance or new programs demand.Maintain industry knowledge on handling of trust accounts, deceased accounts, IRA's, DBA's, and minor accounts.Responsible for coaching Financial Consultants to protect direct loans with debt protection, warranty, and GAP products as well as cross-sell techniques to refinance loans from other financial institutions. Show less

• Employee Development Specialist

  • Oct 2012 - Dec 2012



Mabrey Bank

• United States
• Banking
• 100 - 200 Employee

• AVP, Branch Manager

  • Apr 2008 - Nov 2012

  Recruit and interview applicants Supervise and train branch service representatives Conduct yearly performance reviews for those supervised Execute weekly and monthly department and market meetings Oversee facilities and deliver quality customer service Work with Market President to expand and achieve branch sales goals Produce monthly financial reports as well as coordinate all administrative functions Member of employee advancement and online banking implementation committees Acquire, develop and maintain new and existing customer relationships Maintain audit standards in operational procedures and ensure implementation of branch security and control functions Balance monthly budget and monitor corporate expenditures Show less



Northeastern State University

• Tahlequah, OK

• Marketing Intern

  • Jan 2007 - Dec 2007

  Fulfilled customer requests for marketing materials Assisted the Director of Marketing with daily operations Aided in the creation and implementation of promotional materials Fulfilled customer requests for marketing materials Assisted the Director of Marketing with daily operations Aided in the creation and implementation of promotional materials