Experience

Business Automation Specialists of MN, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Project Coordinator

  • Oct 2013 - Present

  First point of contact; Triage client issues; Customer service; Assign technical support and follow through to conclusion of issues; Responsible for management of Production calendars, for scheduling technical support issues, training, implementation services and consulting using Outlook and GoToMeeting; Maintain CRM (Customer Relationship Management) program with accurate, up-to-date client information & communications; Responsible for accurate timekeeping entry and weekly billing to clients First point of contact; Triage client issues; Customer service; Assign technical support and follow through to conclusion of issues; Responsible for management of Production calendars, for scheduling technical support issues, training, implementation services and consulting using Outlook and GoToMeeting; Maintain CRM (Customer Relationship Management) program with accurate, up-to-date client information & communications; Responsible for accurate timekeeping entry and weekly billing to clients



ProStaff

• Greater Minneapolis-St. Paul Area

• Administrative Assistant

  • Nov 2007 - Sep 2013

  Administrative Assistant assignments through ProStaff have included assisting Vice President, Director and Manager levels where duties included MS Word, Excel, Outlook, PowerPoint, Visio, Internet and other company-specific computer programs, customer service, data entry, reception, scheduling, scanning, filing, facilitating employ moves and new hires, creating organizational charts, travel coordination, mail sorting and delivery, arranging catering, ordering supplies. Assignments have included 3+ years at medical device companies including Boston Scientific and Covidien in the following areas: • Sales – Expense reports, invoice approval, maintained division roster/photo directory and organization charts (Visio), coordinated vendor and consultant contracts, assisted with field requests for equipment, prepared documentation and booklets for corporate meetings • Marketing Communications – Assured FDA compliance of project management files, verified necessary documentation for files, ensured proper copy review process, scanning, digital asset management filing, onsite and offsite hard-copy filing • Marketing Operations – Assisted in implementing new copy review process and records retention process in preparation for FDA audit, prepared and sent approximately 2500 files offsite for records retention, verified accuracy of collateral and documentation available for sales force • Program Management/Process Development – Calendar management, coordinated meetings/appointments/catering, arranged travel, conference registrations and agendas • Production Operations – Performed general Administrative Assistant duties as well as coordinated meetings and catering, ordered supplies utilizing SAP system, created department organizational chart, created department contact cards for all shifts, facilitated employee moves and new employee set-ups • Finance – Performed audit and reconciliation of Sales Representative expense reports Show less



Christian Recovery Center

• Greater Minneapolis-St. Paul Area

• Office Coordinator/Administrative Assistant

  • Nov 2001 - Oct 2007

  First point of contact for the agency both in person and by telephone. Client contact involved answering multi-line phone, knowledge of clinic services, verification and explanation of insurance coverage, scheduling appointments for 12+ therapists, greeting clients, assisting with internal and external client needs, processing payment. Administrative duties included training and overseeing volunteers at front desk/reception duties and policies and procedures, liaison between clinic and outside billing provider, verifying daily details of therapist/client procedures, verifying daily financial handling, daily file maintenance, data entry, proofreading promotion materials, mass mailings utilizing mail merge functions, assisting in fundraising events, ordering office supplies, office machine maintenance, maintaining phone system. Computer skills: MS Office--Word, Excel, Outlook; GiftMaker Pro database; Lytec Medical Show less



Carlson

• United States
• Investment Management
• 400 - 500 Employee

• Admininstrative Secretary

  • 1990 - 2000

  Provided administrative support for VP of Public Relations and team of eight, worked with every level of personnel within the company as well as outside news media and other public relations related organizations, assisted in planning and execution of national and international department campaigns and news conferences, mass mailings utilizing mail merge functions, travel arrangements, scheduling/coordinating meetings using Outlook, served as informational resource for Radisson properties, set up and managed filing system, responsible for storage of historical information, handled departmental billing which included interfacing with Accounting on invoice payments, expense reports. Computer skills: MS Office--Word, Outlook, Excel; Media Map database Show less