Experience

Together Light Incorporated

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Support Staff

  • Aug 2020 - Present

  Assists men and women who have found international romance, who seek the highest level of support in filing their visa petitions to bring that special someone to the United States. Provide professional consultations, ongoing email and customer support and assist with all aspects of visa petitioning, start-to-finish, to ensure a no-hassle process. Assists men and women who have found international romance, who seek the highest level of support in filing their visa petitions to bring that special someone to the United States. Provide professional consultations, ongoing email and customer support and assist with all aspects of visa petitioning, start-to-finish, to ensure a no-hassle process.



JAQ Business Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Lead Generation Specialist

  • Jan 2019 - Feb 2020

  Lead Generation Agency | Appointment Setting | Virtual Assistance Services Lead Generation Agency | Appointment Setting | Virtual Assistance Services



1&1 IONOS

• France
• Technology, Information and Internet

• Technical Support Representative

  • Jan 2019 - Jul 2019

  Web hosting solutions for private users and small-to-medium sized businesses. Job description: - Troubleshoots website database errors. - Pitch for sales that can help resolve the client’s issues. - Migrates website and email files. - Answers billing queries. Web hosting solutions for private users and small-to-medium sized businesses. Job description: - Troubleshoots website database errors. - Pitch for sales that can help resolve the client’s issues. - Migrates website and email files. - Answers billing queries.



Open Call Centre

• Canada
• Telecommunications
• 1 - 100 Employee

• Inside Sales Associate

  • Aug 2018 - Aug 2018

  Open Call Centre is a Canada based outsourcing company specialize in appointment setting and real estate Needs. Job description: - Circle prospecting.​ ​making calls to people within a specific geographic area and asking them for business or market evaluation. - Set up appointments and make follow up calls. - Add new leads using different CRMs (Fub, Liondesk, Firepoint,Cinc) - Send text and email to leads. - Call leads who are buying or selling their property for 6 months to a year and transfer to an area specialist. - Send daily report to Clients. Show less



Versatel Marketing

• Advertising Services
• 1 - 100 Employee

• Sales Agent

  • Oct 2017 - May 2018

  Versatel stands for dynamic growth and reliability. We market, strategize, and adapt in real-time to exceed your goals. Job description: - Doing outbound and inbound calls to qualify leads and transfer to a licensed agent. - Schedule callbacks to customer. - Receiving inbound calls. Versatel stands for dynamic growth and reliability. We market, strategize, and adapt in real-time to exceed your goals. Job description: - Doing outbound and inbound calls to qualify leads and transfer to a licensed agent. - Schedule callbacks to customer. - Receiving inbound calls.



First Source Solution Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2016 - Oct 2017

  A global BPO/BPM Company provides consulting services with outsourcing solutions to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. Job description: - Assist customers on their mortgage account query. - Reinstate, amend, setup and cancellation of customer’s direct debit. - Process customers bank statements. - Take customers payments. - Logging customer complaints. A global BPO/BPM Company provides consulting services with outsourcing solutions to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. Job description: - Assist customers on their mortgage account query. - Reinstate, amend, setup and cancellation of customer’s direct debit. - Process customers bank statements. - Take customers payments. - Logging customer complaints.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2013 - Mar 2016

  A technology-enabled global business services company specializing in customer engagement and improving business performance. Job description: - Applying bill adjustments on the customer’s account. - Authenticating and accessing customer’s account. - Cancelling or upgrading accounts. - Assisting with placement of orders, refunds or exchanges. - Attempting to persuade customer to reconsider cancellation. - Taking payment information and other pertinent information such as addresses and phone numbers. - Resolving customer complaints via phone. - Troubleshoot technical issues. Show less



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Sep 2013

  Thirty-seven years of industry expertise and a wide global footprint provide the right locations, strategies, capabilities and technology to manage every aspect of your business. Job description: - Assist customer in adding minutes to their phones. - Activate phone service. - Port in phone numbers from previous provider. - Update account and billing information. - Troubleshoot phone issues. Thirty-seven years of industry expertise and a wide global footprint provide the right locations, strategies, capabilities and technology to manage every aspect of your business. Job description: - Assist customer in adding minutes to their phones. - Activate phone service. - Port in phone numbers from previous provider. - Update account and billing information. - Troubleshoot phone issues.