Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Pre-Sales Lead (UK&I)

  • Apr 2023 - Present

• Senior Solutions Consultant

  • Apr 2022 - Present

• Solutions Consultant

  • Jan 2021 - Apr 2023



Eviden

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Solutions Consultant

  • Apr 2023 - Present



Crossfuze

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Presales Solutions Consultant

  • Jan 2019 - Dec 2020

  Pre-sales Solutions Consultant covering UK and Ireland markets across many verticals. Providing support to the sales team and processes to successfully close deals across a range of solutions including ITSM, CSM, ITOM and ITBM. Providing support to clients through advice & guidance, proposals and Statements of Work and associated effort calculations. Key Responsibilities • Preparation and delivery of live demonstrations of the ServiceNow platform across a number of business areas/use-cases • Prepare and lead customer scoping sessions to align ServiceNow solutions – advice and guidance • Demonstrate a commercial understanding, and able to articulate the value proposition of ServiceNow • Investigate and present extended platform capabilities identified with clients • Creation and delivery of collateral including technical presentations, ROMs and SOWs, phased implementations and integrations • Providing continued support to Sales team throughout presales engagement Achievements • Contribution to ServiceNow ’Fastest Growth - European Partner’ award 2019 • Professional service delivery to help aerospace client isolate and fix application delivery issues • Delivered throughout entire Presales phase to successful ‘deal won’ status • ServiceNow Certified Systems Administrator and Certified Implementation Specialist (Discovery) • Built and presented custom legal Virtual Agent topic, bought by client • Integrations to Slack & MS Teams through integration Hub and bespoke application offerings Show less



REBASOFT Limited

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Consultant

  • Jul 2008 - Jul 2018

  Technical sales consultancy and support for a network security and management company using various data collection methods such as SNMP and Netflow to generate real-time endpoint visibility and network access control. Supporting a number of clients with various requirements throughout various stages of deployment to ensure delivery of solutions within required time-frames. Delivering success through deployment to achieve goals and demonstrate client value whilst supporting on-going development of the solution, adapting to change within the client environment. Key Responsibilities • Various Technical Account Management duties for global organisations • Supporting sales team & customers in the field • Internal management and customisation of various CRM systems for pipeline and reporting • Creation and delivery of presentations and demonstrations to clients and partners • Technical assistance and guidance to internal and partner sales teams • Defining and delivering client requirements using solution strengths and capabilities • Creation and delivery of Statements of Work from initial sign-off to completion • Life-cycle planning, delivery and support (pre-requisite and installation documentation – MS Suite) • Management of client PoC installation, patching and upgrades (Linux, Windows & VM) • Understanding of deployment concepts (Development, User Acceptance and Production delivery) • Delivery of custom features and reporting deliverables • Integration delivery via 3rd party products • Product ownership and development team guidance (FRs, design specifications and functionality) • On-going development of supportive documentation (user-guides, help systems, wiki, confluence etc.) • Product familiarisation and one-to-one/group training, bespoke consultancy • Incident support management via agile solutions (Atlassian, Confluence, Jira etc.) Show less



1st Advance Ltd

• United Kingdom
• Computer Networking
• 1 - 100 Employee

• Technical Consultant

  • Jul 2008 - May 2014

  Technical Sales Consultant role within a Network and Security hardware and software solutions reseller. Multiple technical and supportive tasks including sales guidance and support for clients. Responsible for product demonstrations and presentations whilst offering support & advice both internally and externally as required. Company Portfolio covered a range of leading vendors in networking, security and network monitoring. Key responsibilities • Sales advice and guidance through working with the client to understand their needs • Provision of project outlines and Scope of Works to support the deployment process • Delivery of pre-sales support to sales team (technical sessions and demonstrations) • Pre-configuration services to provide an out-of-the-box solution • Evaluation of new products to include within customer portfolio • Installation, patching and upgrade services to partners and clients • Consultation services to assist in client-specific projects • Partner / client training and assistance • On-site visits for audit and troubleshooting exercises • Creation and delivery of regular partner and client newsletters and product updates • Vendor support including Juniper, Pulse Secure, Visual Networks suite (Netscout), Anue, Gigamon Show less



Misys

• United Kingdom
• Financial Services
• 700 & Above Employee

• Network Services Manager

  • Apr 1994 - Nov 2007