Head of Customer Success

• Apr 2023 - Present

Leading an amazing team that helps drive success for our customers across the U.K. I have implemented a customer journey from post-sale to renewal/expansion that helps to drive growth and advocacy.

Commercial Strategy Manager

• Sep 2022 - Apr 2023

Alongside Account Management I undertook a new position to help develop the commercial strategy and inputting ideas around a prospective SaaS model that the business wanted to utilise.

Enterprise Account Manager

• Jan 2022 - Sep 2022

Managed some of Orka's largest and most strategic customers to drive success. Built trusted relationships with stakeholders through those businesses to drive advocacy and growth whilst providing ongoing account support.

Customer Success Operations Executive

• Nov 2020 - Jan 2022

Managed Orka's SMEs to drive their desired outcomes from using our product. Strategically provided account support to customers through their lifecycle to drive advocacy and reduce churn risk. I provided operational alignment cross-functionally internally, reducing friction points and driving success.

Community Engagement Executive

• Nov 2019 - Nov 2020

Positively engaging with the community of workers on the Orka app, ensuring value realisation for the customer which helped to grow revenue. I was responsible for ensuring our workers had the best experience whilst using our product which ultimately helped to drive growth. Partly responsible for user acquisition, providing me with a skillset with tools such as Facebook Business, GA, Tag Manager etc.

Worker

• Sep 2017 - Nov 2019

Customer Assistant

• Oct 2015 - Nov 2019