John Borrow
Information Technology Support Manager at Benedict Group- Claim this Profile
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Bio
Credentials
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PRINCE2 Agile® Foundation & Practitioner
DDLSMay, 2011- Sep, 2024 -
Australian Master (unlimited)
Australian Maritime Safety Authority -
ITIL Foundation Level
AXELOS Global Best Practice
Experience
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Benedict Group
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Australia
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Wholesale Building Materials
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1 - 100 Employee
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Information Technology Support Manager
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Oct 2021 - Present
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System Administrator
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Oct 2020 - Oct 2021
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Coral Expeditions
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Australia
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Travel Arrangements
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1 - 100 Employee
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Chief Officer
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Mar 2021 - Jul 2021
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CustomTec
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Engineer
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Sep 2019 - Aug 2020
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Inco Ships
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Australia
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Maritime Transportation
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1 - 100 Employee
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3rd Officer
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Feb 2019 - Jul 2020
Officer of the Watch Cargo Operations (oil tanker) Responsible for safety, life saving and Fire Fighting equipment Officer of the Watch Cargo Operations (oil tanker) Responsible for safety, life saving and Fire Fighting equipment
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Mercy Ships
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United States
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Non-profit Organizations
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700 & Above Employee
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Ship's Captain
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Aug 2016 - Oct 2018
In command of the world's largest non govt hospital ship, the Africa Mercy is 152m long, 23m wide, and boasts 8 decks, all dedicated to providing free health care to the forgotten poor of Africa.I serve on board with my family and it is exciting and inspiring to see what happens day to day on the ship to change lives and restore hope to those who are desperate.
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Chief Officer
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Sep 2015 - Aug 2016
Chief Officer of the Africa Mercy, providing hope and healing to the world's forgotten poor.Through Mercy Ships International, and manned by volunteers, the Africa Mercy offers free health care and medical training to the nations of Africa.It is a privilege to work alongside the crew on board who dedicate much of their lives to help alleviate the suffering of the poor in Africa.
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Arup
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Mauritius
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Construction
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1 - 100 Employee
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Information Technology Operations Manager
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Jan 2011 - Aug 2015
Arup is one of the top 5 engineering firms worldwide, with 86 offices operating in 37 countries. The firm employs 1000 staff Australia-wide and almost 9,000 staff globally. The Sydney IT group is responsible for rolling out major projects nationally, as well as providing IT leadership and support to the Australasian region.Key Responsibilities AssociateManaging the daily operations of the IT group throughout AustralasiaManaging and maintaining the Windows Server 2003/2008 fleetStorage (HP & NetApp) strategies & associated connectivity technologiesTechnical and architectural lead on Commvault technologies throughout the Australasia region.Project Management of the national IT group.Oversee hardware and infrastructure requirements of the firmRegional responsibility for Backup & DR strategies. Show less
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IT Manager - Desktop
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Aug 2009 - Jan 2011
DesktopKey Responsibilities Managing the regional desktop & help desk teams throughout AustralasiaSpecialist and technical lead for Symantec Backup Exec and responsible for data backup & integrity throughout the region.Development of internal help desk & Sharepoint infrastructureProject Management of the national IT group.3rd level support for backup servers, network license servers, and technical engineering applications
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Senior Systems Engineer & Project Management
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Aug 2007 - Aug 2009
Key Responsibilities Research & Implement software installations, both within Sydney and nationally. Current projects include;Symantec Backup Exec Upgrade, Microsoft Exchange Upgrade, National software audit, Microsoft Office Communications Server rollout.Systems administration & end-user support for Windows 2003 Server, Windows XP desktop, MS Exchange, MS Office, and peripherals.
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Chief Officer, MV Anastasis
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Oct 2005 - Jun 2007
Served as 1st Officer on the Anastasis, the world's largest non- governmental hospital ship in West Africa, through a Christian relief organization called Mercy Ships. They're mission is to provide hope & healing to the forgotten poor. Key Responsibilities Manage a department of 36 staff, conduct regular training to staff. Oversee technical & maintenance projects, and ensure successful completion of auditors. Served as 1st Officer on the Anastasis, the world's largest non- governmental hospital ship in West Africa, through a Christian relief organization called Mercy Ships. They're mission is to provide hope & healing to the forgotten poor. Key Responsibilities Manage a department of 36 staff, conduct regular training to staff. Oversee technical & maintenance projects, and ensure successful completion of auditors.
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Systems Engineer & GroupWise Specialist
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Nov 2003 - Oct 2005
I was heavily involved in the migration of the firm's email system from Novell GroupWise to Microsoft Exchange, in all Australian and South African offices. Key Responsibilities GroupWise specialist in migration of Email system from GroupWise to Exchange throughout Australia & South Africa Systems administration & end-user support for Windows 2003 Server, Windows desktop, Novell GroupWise, MS Exchange, MS Office, and peripherals. Second level support for Australasia offices. Research & Implement software installations, both within Sydney and nationally. May 2002 - Nov 2003 Overseas work in Maritime Field Ship's Officer Various overseas employment in the maritime field. Show less
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Chief Officer
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Feb 2003 - Nov 2003
Served as 1st Officer on the Carribean Mercy, in Central America & the Carrribean, through a Christian relief organization called Mercy Ships. They're mission is to provide hope & healing to the forgotten poor. Key Responsibilities Manage a department of 20 staff, conduct regular training to staff. Oversee technical & maintenance projects, and ensure successful completion of auditors. Served as 1st Officer on the Carribean Mercy, in Central America & the Carrribean, through a Christian relief organization called Mercy Ships. They're mission is to provide hope & healing to the forgotten poor. Key Responsibilities Manage a department of 20 staff, conduct regular training to staff. Oversee technical & maintenance projects, and ensure successful completion of auditors.
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3rd Officer
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May 2002 - Nov 2002
Server as 3rd & safety officer on the Carribean Mercy. Responsibilities included; safe navigation and passage of the vessel during bridge watches maintenance of all the fire fighting and life saving equioment Server as 3rd & safety officer on the Carribean Mercy. Responsibilities included; safe navigation and passage of the vessel during bridge watches maintenance of all the fire fighting and life saving equioment
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Windjammer Barefoot Cruises
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United States
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Travel Arrangements
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1 - 100 Employee
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2nd Officer
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May 2002 - Oct 2002
2nd / Training Officer, S/V Polynesia, 430 GRT 120 passengers, 50 crew 2nd / Training Officer, S/V Polynesia, 430 GRT 120 passengers, 50 crew
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Systems Engineer
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Jan 2002 - May 2002
Transferred to Arups New York office to assist with the roll-out of key software projects and associated end-user support. Key Responsibilities Research and implement the following networking projects for the New York office. SNMP software report and recommendations based on a complete overview of available solutions on the market. The office-wide implementation of Script Logic Windows 2000 profile manager software. Network documentation report and recommendations for the New York office. Provide end-user support via the company's intranet help desk. This included both software and hardware issues, trouble-shooting and vendor follow up. Administer the Windows 2000 and NT 4.0 networks as required to support the firm's activities. Show less
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Network & Email Administrator
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Jun 1995 - Mar 2001
Joined Arups as an IT network administrator & became responsible for the national rollout of GroupWise e-mail system. Key Responsibilities Manage GroupWise 5.5 e-mail system, within the Sydney office, and Arup offices throughout Australasia. Responsible for the integration of GroupWise with the company's global MS Exchange sites. Administer Novell Netware 4.11 and NT 4.0 networks as required to support the firm's activities. Ensure network equipment function correctly, and make any changes necessary in consultation with the IT manager. Assist help desk administrator as required. This included troubleshooting software, hardware, OS and peripheral issues. Manage voice mail system. Implement network security Provide systems support to inter-state offices. Maintain and manage the firm's Internet connection, including the http and web server, firewall and bandwidth management software. Manage the Sydney office intranet. Research & implement new software installations. Show less
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Windjammer Barefoot Cruises, Ltd.
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United States
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Travel Arrangements
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1 - 100 Employee
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2nd Officer
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Sep 1999 - Feb 2000
2nd / Training Officer, S/V Legacy, 1740 GRT 150 passengers, 50 crew 2nd / Training Officer, S/V Legacy, 1740 GRT 150 passengers, 50 crew
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3rd Officer
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May 1996 - Aug 1996
Server as 3rd & safety officer on the Island Mercy. Responsibilities included; safe navigation and passage of the vessel during bridge watches maintenance of all the fire fighting and life saving equioment Server as 3rd & safety officer on the Island Mercy. Responsibilities included; safe navigation and passage of the vessel during bridge watches maintenance of all the fire fighting and life saving equioment
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Novell Pty Ltd
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Australia
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Telecommunications
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1 - 100 Employee
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Help Desk Consultant for Applications Group
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Nov 1994 - Jun 1995
Novell had recently acquired WordPerfect and the WordPerfect suite of products. Many technical support staff from WordPerfect Pacific were sub-contracted back to Novell to provide technical support to WordPerfect products. Key Responsibilities Responsible for supporting WordPerfect for Windows and the Windows environment on a technical support line. Novell had recently acquired WordPerfect and the WordPerfect suite of products. Many technical support staff from WordPerfect Pacific were sub-contracted back to Novell to provide technical support to WordPerfect products. Key Responsibilities Responsible for supporting WordPerfect for Windows and the Windows environment on a technical support line.
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Client Manager
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May 1994 - Sep 1994
This represented a brief experience in the sales industry. Color Office Systems was a small company providing high-end scanners, Rip's, copiers & printers within the colour graphics industry. The company provided limited scope, career path, opportunities or training. Key Responsibilities Creating sales opportunities, product presentations and client relationship building were the primary focus of this position. This represented a brief experience in the sales industry. Color Office Systems was a small company providing high-end scanners, Rip's, copiers & printers within the colour graphics industry. The company provided limited scope, career path, opportunities or training. Key Responsibilities Creating sales opportunities, product presentations and client relationship building were the primary focus of this position.
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Platform Support Specialist
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Sep 1990 - May 1994
WordPerfect Pacific was the Australian affiliate responsible for distributing and supporting the WordPerfect suite of applications. WordPerfect was the market leader in word processor software, and provided regular internal training courses for their technical staff. Key Responsibilities Support specialist on the technical hotline for corporate clients. This position was responsible the for WordPerfect products on Windows, Dos and Macintosh platforms. Product development co-coordinator and tester for pre-release Beta software. Responsible for Australian localization of WordPerfect software. Show less
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Education
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1986 - 1989
Australian Maritime College
Diploma Applied Science, Nautical Science -
1980 - 1985
St Andrews Cathedral School, Sydney
Higher School Certificate, Mathematics, Economics, Physics, Modern History
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