Operations Manager

• Dec 2021 - Present

Wings for Success empowers women and girls in need to achieve career and economic stability through education, apparel, and advocacy. I am proud to be a member an organization dedicated to changing the lives of so many girls and women in my community and beyond.Manage company website and all related data and events.Manage event systems (NEON and Greater Giving) and all relevant data.Data analytics and reporting relative to clients, supporters, events and donations. Wings for Success empowers women and girls in need to achieve career and economic stability through education, apparel, and advocacy. I am proud to be a member an organization dedicated to changing the lives of so many girls and women in my community and beyond.Manage company website and all related data and events.Manage event systems (NEON and Greater Giving) and all relevant data.Data analytics and reporting relative to clients, supporters, events and donations.

Director, AMER Sales Enablement COE

• Aug 2019 - Apr 2020

Director, Sales Operations and Enablement

• Sep 2016 - Nov 2018

Frontline Education is a Unicorn (valued at over $1B) SaaS HCM company that serves the K-12 education community.A key leadership role reporting directly to the Chief Sales and Client Success Officer managing a high performing team dedicated to the support of sales team selling K-12 SaaS software solutions throughout the US and Canada.Established, managed and grew the entire Sales Operations organization.Led core team for the sales implementation of Salesforce across an organization of over 100 reps, solution consultants and management, migrating from Netsuite CRM.Developed and maintained collaborative strategic partnerships with Human Resources, Marketing, Finance, Client Success and Product Development/Management.Evolved the sales compensation planning process to enable an efficient and effective transfer of information between departments resulting in more timely and accurately commission payments.Developed a sales New Hire on boarding process that significantly decreased the ramp time, fosters strategic relationships and enables the individual to more rapidly gain the required knowledge to succeed.Organization Scope- Sales Process, Systems and Tools- Sales Enablement- CRM-Salesforce & CPQ- Forecasting, Reporting and KPIs- Territory Planning and Sales Compensation- Quarterly Business Reviews and Plans- RPF response- Talent Management

Sr Business Operations Manager, Global Sales Operations and Enablement - Strategy & Planning

• Apr 2011 - Sep 2016

• Led the development of Global Business Operations project portfolio & process• Led the adoption of Clarity as Global Business Operations portfolio tool-including training and development of over 35 Project Managers including ongoing governance - projects totaling over $166M• Co-led the development of resource management and utilization for over$300M in annual spend and 1,500 blue and red badge employees• Facilitate the Global Business Operations Annual and On-going Planning Functional Processincluding incorporating complex funding models from external organizations.• Significantly improved customer, partner and seller experience by project managing an initiative with cross functional teams to develop consolidated listening, measured and closed loop process.

Sr Operations Manager, US and Canada Theater Field Marketing

• Aug 2008 - Apr 2011

• Greatly simplified the annual planning and QBR process partnering with Sales and CMO-resulting in significant efficiencies in process, calendar and templates.• Managed an Advanced Analytics team of 5 analysts-created uniform, consistent metrics package across 6 Director led field marketing teams.• Reporting, analytics and metrics governance – drove consistency, understanding and usage• Effectively drove sales adoption and usage of Marketing/Sales Lead Linkage in Salesforce • Data Intelligence Center – SME and strategic partner for Field Marketing• Salesforce – managed marketing program list and strategic partner with Sales Operations• Sales Account View – strategic partner for Field Marketing for this segmentation initiative

Marketing Operations Manager, Enterprise Field Marketing

• Feb 2005 - Aug 2008

Manage the operational activities of Enterprise Field Marketing • Developed a budget calendar and process that resulted in a 3-5% accuracy rate.• Created and Manage Area and Affiliated Marketing websites• Manage Global Calendar for team of over 200 sales agents• Created Executive Event Calendar • Compile comprehensive Metrics Quarterly per Area.• Manage Area Marketing Events • Special Project: Managed highly successful Sales Area incentive program 2009 and 2010 that became the model for the company-wide sales incentive program. Led the development and execution across team of Sr Sales Executives, Finance, Sales Operations and Human Resources.

Field Sales Operations Manager, East Sales Area

• Dec 1996 - Feb 2005

Managed a team of 15 (on-site and remote)• Reported directly to Sales Area Vice Presidents• Developed training and team building processes• Managed sales area CRM (Salesforce) adoption and utilization • Strategic partner with Global Sales Operations, Sales Finance/Controller, Human Resources, Customer Service, Field Productivity.• Responsible for office moves, expansions and daily issues within the sales area (8 offices east coast)• Managed Year End planning execution including territory planning and compensation plans/MBOs for sales team.