Jason Casey

Member at Support Driven
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Jansen Trahan

Jason is the real deal. Having worked with him for more than 5 years at Evernote, I can say with certainty that he's the ideal coworker, manager, and mentor. He was one of the first people to welcome me to Evernote, and he supported my growth each step of the way. Though Jason and I worked on different teams, he offered his experience and advocacy whenever I needed it. As Manager and then Director of Technical Support, Jason guided his team through high ticket backlogs, periods of product instability, and a challenging company acquisition, all without ever showing frustration or overwhelm. He demonstrated time and again that the best leaders lead by example, always willing to jump into the trenches and work with customers via email. Jason's vast technical expertise is matched only by his empathy for his coworkers and customers. He's a genuine person, the kind who listens more than he speaks and puts the needs of the team first. He has a quiet, calming confidence about him, which I've done my best to emulate as I've developed my own management style. If I ever get the chance to work with Jason again, my only question will be "How soon can I start?"

LinkedIn User

Jason is fantastic to work with. The combination of his down-to-earth approachability and expertise made him an invaluable resource when I was part of Evernote's customer support and he managed the technical support team. He kept us informed on the status of issues so we never felt out of the loop, and was happy to answer questions when any remained. I consider him both trustworthy and dependable, an asset any organization would be fortunate to have.

You need to have a working account to view this content.
You need to have a working account to view this content.

Credentials

  • Elements of Scrum Workshop
    Agile Learning Labs
    Jun, 2017
    - Nov, 2024
  • Scrum: The Basics
    LinkedIn
    May, 2017
    - Nov, 2024
  • Internet History, Technology, and Security
    Coursera

Experience

    • United States
    • Information Services
    • 1 - 100 Employee
    • Member
      • Jan 2016 - Present

      Support Driven is a community of Customer Support professionals helping each other learn and grow. In October 2018 I spoke at the Support Driven Leadership Summit. My talk was titled "Connecting Support with Product and Engineering." Support Driven is a community of Customer Support professionals helping each other learn and grow. In October 2018 I spoke at the Support Driven Leadership Summit. My talk was titled "Connecting Support with Product and Engineering."

    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Director of Technical Support
      • Jun 2023 - Jul 2023

    • Director of Technical Support
      • Nov 2021 - Jun 2023

    • Senior Technical Support Manager
      • Aug 2020 - Nov 2021

    • Technical Support Manager
      • Oct 2015 - Aug 2020

      In October 2019, I spoke at the Elevate CX Conference. My talk was titled "The Technical Side of Support: Lessons Learned."In October 2018, I spoke at the Support Driven Leadership Summit. My talk was titled "Connecting Support with Product and Engineering."

    • Technical Support Representative
      • Jul 2014 - Oct 2015

      As a technical support representative I handled escalations from our customer support team. These escalations were from customers that were reporting product bugs or needed assistance with a complex question. I was the lead on our Android app and I specialized in supporting our Evernote Business product across all platforms. I built relationships with our product, engineering, and QA teams to quickly solve problems for customers and make sure the development teams knew our customers top priorities. Show less

    • Customer Support Representative
      • Dec 2013 - Jul 2014

    • United States
    • Higher Education
    • 700 & Above Employee
    • Executive Assistant
      • Aug 2013 - Nov 2013

      Dean's Office - School of Undergraduate StudiesAssistant to Dean Brent IversonAssistant to Associate Dean Larry Abrahamhttp://www.utexas.edu/ugs/

    • Senior Administrative Associate
      • Aug 2011 - Aug 2013

      Dean's Office - School of Undergraduate StudiesAssistant to Dean Paul WoodruffAssistant to Associate Dean Larry Abrahamhttp://www.utexas.edu/ugs/

    • Administrative Associate
      • Aug 2010 - Aug 2011

      Bridging Disciplines Programs - School of Undergraduate Studieshttp://www.utexas.edu/ugs/bdp/

    • United States
    • Research Services
    • 700 & Above Employee
    • Senior Administrative Assistant
      • Jun 2008 - Aug 2010

      Student-Faculty Programshttp://www.sfp.caltech.edu/

    • Administrative Assistant
      • Jun 2006 - Jun 2008

      Student-Faculty Programshttp://sfp.caltech.edu/

Education

  • California State Polytechnic University-Pomona
    Bachelors, Business Administration, Philosophy

Community

You need to have a working account to view this content. Click here to join now