Experience

Toyota of Clermont

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet sales

  • Oct 2023 - Present

  Clermont, Florida, United States

• Guest Services Specialist

  • Aug 2023 - Oct 2023

  Clermont, Florida, United States



Dirección General de Presupuesto - DIGEPRES

• Dominican Republic
• Government Administration
• 1 - 100 Employee

• IT Support Technician

  • Mar 2021 - Apr 2023

  Dominican Republic -Identifying hardware and software solutions. -Troubleshooting technical issues. -Diagnosing and repairing faults. -Resolving network issues. -Installing and configuring hardware and software. -Speaking to customers to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Talking customers through a series of actions to resolve a problem. -Following up with clients to ensure the problem is resolved. -Replacing or repairing the… Show more -Identifying hardware and software solutions. -Troubleshooting technical issues. -Diagnosing and repairing faults. -Resolving network issues. -Installing and configuring hardware and software. -Speaking to customers to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Talking customers through a series of actions to resolve a problem. -Following up with clients to ensure the problem is resolved. -Replacing or repairing the necessary parts. -Supporting the roll-out of new applications. -Providing support in the form of procedural documentation. -Managing multiple cases at one time. -Testing and evaluating new technologies. -Conducting electrical safety checks on equipment.

• Software Developer

  • Sep 2021 - Feb 2022

  Dominican Republic -Designing user interfaces and navigation menus. -Writing and reviewing code for sites, typically HTML, JavaScript , Mostly C#. -Integrating multimedia content onto a site. -Testing web applications. -Troubleshooting problems with performance or user experience. -Collaborating with designers, developers, and stakeholders.

• IT Specialist

  • Mar 2021 - Sep 2021

  Dominican Republic -Work with the local team to deploy new assets such as computers, printers, phones, and other IT-covered devices. -Support users in both environments Windows and MacOs. -Software/OS maintenance, power management, and remote access management. -Troubleshoot and maintain softwares updates.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• English Translator for LenguageLine Solutions

  • Jan 2021 - Mar 2021

  Dominican Republic -Live translations in call. -Finding the equivalent for words used with specialist dictionaries, thesauruses, and reference books. -Finding correct translation of legal, technical, and phraseology terms. -Proofreading and making final editions to translated versions.



Hospital General de la Plaza de la Salud

• Hospitals and Health Care
• 400 - 500 Employee

• Claims Assistant

  • Apr 2016 - Mar 2017

  República Dominicana -Create new claim records. -Locate and verify information. -Review incoming and outgoing documents. -Document authorizations or escalations. -Process payments. -Transcribe recorded statements. -Answer clients' billing or claims questions. -Assist with other administrative tasks as needed.



Banco Dominicano del Progreso

• Dominican Republic
• Banking
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2016 - May 2016

  Dominican Republic -Listen to customer's questions and concerns and provide answers or responses. -Provide information about products and services. -Take orders, calculate charges, and process billing or payments. -Review customer accounts and make changes, if necessary.