Team Lead

• Dec 2022 - Present

Manage multiple remote technicians in various parts of the US; Onsite manager for Arizona areaQuality Assurance on tickets marked as completed for proper notes and next stepsRespond to internal escalations for stuck techniciansRespond to client escalations for ticket / technician issuesRecommend/Purchase appropriate licenses for various software/subscriptions from vendor portal

System Administrator

• Oct 2022 - Present

Interact with world class / white glove experience for 70+ organizations with titles ranging from founders, CEO to entry level employeesMultiple migrations of various email services (such as GoDaddy, Rackspace, exchange on premise) to Microsoft 365 or Google WorkspaceMultiple VoIP migrations and phone provisioningManage multiple Active Directory / Azure Active Directory environments with various levels of organization and structuring.Acts as a client/vendor liaison and Project Manager to ensure projects are taken care of to the scope the client is looking for, and to translate between tech and client.Diagnose and repair clent issues of various software, with various client technology experiences/skillsets. 20+ 5 star Google reviews for Desert IT mentioned by name100% client satisfaction score since hire Show less

System Administrator

• Aug 2022 - Oct 2022

Content Creator

• Jul 2017 - Present

► Content Creator on Twitch.tv 2.7k Followers (as of Sept 2023) , Game Playthrough, Blind Reviews provided by various publishing companies and developers | Promised 50% of each Payout to Extra Life ► Content Creator on TikTok - 5.9k Followers (as of Sept 2023) ► Content Creator on YouTube - 1.8k Subscribers (as of Sept 2023) ► Modus Games / Pixile Games - Super Animal Royal - Content Creator (titled) ► Guilded (Guilded.gg), Throne Gifts Partner and Agent Ink ► Extra Life (Children's Miracle Network) - Charity work -2023, in progress (see links below) -2022 , Raised $2,063.18 -2021, Raised $2,600.79 -2020 , Raised $1,200 -2019 , Raised $191 ----------- Software / Technologies Used: Google Workspace (Formerly Google Suite; Email and Data Storage Administration) Google Domains (setting up DNS Records, current WHOIS information) Open Broadcaster Software [OBS Studio] BlackMagic Media DaVinci Resolve (Video Editing) Show less

PC and LANs Tech [Tier 3 Sr Technician]

• Feb 2020 - Aug 2022

- Support 10,000+ Users and Devices - Edit/Delete objects in Active Directory via ADUC or AD Manage web panel ; consultation for Group Policy (GPO) -Write, Receive, Execute on escalated service tickets for various devices, services, servers -Write/Update/ Knowledgebase entries for technician and end user use -Install/Troubleshoot (includes error write ups for development team(s)) Proprietary software, Git, (s)FTP, OnBase, Jabber, Tableau, various network types, and servers, escalating the appropriate team (including when sent down to our team. -Printer/Scanner (Deskside, MFP, Bulk) Installation, and Troubleshoot -LAN and VPN troubleshooting -Create / Update various scripts used by other techs in BATch or PowerShell (C#) ►Projects - Security Vulnerability July 2020 - August 2022 -- Schedule, Refresh/Replace/Reimage vulnerable or infected machines. - July 2021 - Created / Inspired Agency wide inventory system managing over 10,000 assets and used by 100+ technicians/managers. - EFax (FaxCore) liaison October 2021 to August 2022 - Train and troubleshoot user issues, Setup physical MFP/Fax Machines and Test connectivity. Show less

Delivery Experience Agent

• Feb 2018 - Nov 2019

- Logistics of delivering, installing, training new technology into client homes/businesses. - Continuing and extending an experience into the home/business that lasts.- Consistently meet or exceed business and personal goals

Geek Squad / Yahoo! Answers - Knowledge Partner

• Apr 2017 - Nov 2019

The Geek Squad / Yahoo! Answers Partnership is an outreach program where Geek Squad Agents provide advice and general tech-related answers to questions asked by members of the Yahoo! Answers community on the Yahoo! forums in the Computer and Internet Category, where Geek Squad is a featured Knowledge Partner.

Cadet Agent

• Oct 2016 - Feb 2018

Floating Concessions Stand Manager

• Aug 2016 - Feb 2017

- Manage individual concession stand(s), handling stand cash, labor, and food minimizing waste.- Concessions staff and volunteer training- Maintain Safe Serving licensed in Grand Forks, ND

Floating Concessions/Event Staff

• Jan 2016 - Aug 2016

- Food sales and prep, cook various menu items- Accurately check domestic and international ID cards for age validation- Doing general maintenance of the stands and equipment- Maintain Safe Serving licensed in Grand Forks, ND

Network Technician

• Mar 2015 - Aug 2015

- Setup End User devices (Windows and Apple clients and portables), servers (Windows 2003 to 2016), networks, surveillance cameras - Support and train end users remote, over phone, or onsite. - Verify client experience and problem is satisfactory met or exceeded. - Worked with Virtualization such as VMWare VSphere; Microsoft Exchange, SSO with ADDC (LDAP) - Setup End User devices (Windows and Apple clients and portables), servers (Windows 2003 to 2016), networks, surveillance cameras - Support and train end users remote, over phone, or onsite. - Verify client experience and problem is satisfactory met or exceeded. - Worked with Virtualization such as VMWare VSphere; Microsoft Exchange, SSO with ADDC (LDAP)

Operations Agent

• Oct 2013 - Oct 2014

-Handled majority of administrative and operational responsibilities for Geek Squad Precinct-Shipping and Receiving of all product and client repair devices-Verification of repair and usability of all repaired and used units-Reporting on Work In Progress units, Units at Service Depot, Work Completed, and Financial reports-Handled supply management and inventory of needed supplies-Initial point of contact for clients in house or phone call-Assisted fellow Agents on any/all responsibilities-Assisted in resolving client issues and finding solutions Show less

Consultation Agent

• Feb 2013 - Oct 2013

-Diagnose and troubleshoot hardware and software issues on client devices-Provided repair options and solutions for clients' needs-Performed client education on new and current technology needs-Provided detailed service order paperwork for Advanced Repair Agents to properly communicate repair needs and ensure client delight-Assisted in resolving client issues and finding solutions-Assisted in sales of new technology and services in store/in home

Customer Service Agent

• Aug 2012 - Feb 2013

-Process returns / exchanges of product and services-Answer and route calls to appropriate teams

Customer Specialist

• Dec 2011 - Sep 2012

Utility Associate

• Aug 2011 - Dec 2011

-Assist in Customer Service Desk, Layaway in and out processing, Checkout Lanes (responsible for bank bag of $500 start, per terminal in use) -Customer de-escalations -Light custodial work -Various warehouse duties (such as inventory, stocking, truck processing) -Assist in Customer Service Desk, Layaway in and out processing, Checkout Lanes (responsible for bank bag of $500 start, per terminal in use) -Customer de-escalations -Light custodial work -Various warehouse duties (such as inventory, stocking, truck processing)