Jazzy Arica

Information Technology Service Desk Team Lead at Fortis Solutions Group
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Contact Information
us****@****om
(386) 825-5501
Location
Norfolk City County, Virginia, United States, US

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Credentials

  • CompTIA Project+
    CompTIA
    Sep, 2022
    - Nov, 2024
  • ITIL® 4 Foundation CPD
    AXELOS Global Best Practice
    Apr, 2021
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jul, 2023
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Feb, 2023
    - Nov, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Oct, 2020
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera Course Certificates

Experience

  • Fortis Solutions Group
    • United States
    • Packaging and Containers Manufacturing
    • 300 - 400 Employee
    • Information Technology Service Desk Team Lead
      • May 2020 - Present

    • Helpdesk Analyst
      • Dec 2018 - May 2020

  • Gannett | USA TODAY NETWORK
    • United States
    • Media Production
    • 700 & Above Employee
    • Associate Analyst II, Digital Publishing Support
      • Jun 2018 - Apr 2019

    • Associate IT Analyst
      • Sep 2017 - Jul 2018

  • Canon EMEA
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Representative II-Networking
      • Jun 2017 - Sep 2017

  • Canon Digital Imaging Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support
      • May 2015 - Jun 2017

  • The Salvation Army Kroc Center
    • Norfolk, Virginia Area
    • IT/AV Intern
      • Jan 2015 - Mar 2015

Education

  • Western Governors University
    Bachelor of Information Technology
    2021 -
  • ECPI University
    Associate of Arts and Sciences (A.A.S.), Network Security
    2013 - 2015

Community

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