Experience

General Fire & Safety Omaha

• United States
• Public Safety
• 1 - 100 Employee

• Customer Relations Specialist

  • Dec 2021 - Present



City of Omaha

• Government Administration
• 700 & Above Employee

• Mayors Hotline Assistant

  • Apr 2019 - Dec 2021

  Fielding citizen municipal and city concerns on code violations and report them to the Mayor and other city departments. Ensuring all telephone and email enquiries are successfully resolved in a timely manner.Analyzing data and reallocate city resources as needed. Attending city and community functions at the request of the Mayor. Fielding citizen municipal and city concerns on code violations and report them to the Mayor and other city departments. Ensuring all telephone and email enquiries are successfully resolved in a timely manner.Analyzing data and reallocate city resources as needed. Attending city and community functions at the request of the Mayor.



Physicians Mutual

• United States
• Insurance
• 700 & Above Employee

• Scheduling Clerk

  • Oct 2016 - Apr 2019

  Handling a high volume of customer interactions daily, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Completing all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality. Provided support in receptionist, data entry, and clerical roles as needed. Handling a high volume of customer interactions daily, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Completing all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality. Provided support in receptionist, data entry, and clerical roles as needed.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • May 2007 - Oct 2016

  Maintained high levels of customer service via phone, email, fax, and in person. Delegating employee responsibilities and line positions and managed teams. Hire, train, and develop new employees on all policies and procedures. Cash handling duties, auditing daily finance reports, balancing and reconciling all monetary funds for store, correct financial errors on daily records. Maintained high levels of customer service via phone, email, fax, and in person. Delegating employee responsibilities and line positions and managed teams. Hire, train, and develop new employees on all policies and procedures. Cash handling duties, auditing daily finance reports, balancing and reconciling all monetary funds for store, correct financial errors on daily records.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Jun 2016

  Provided exceptional customer service and actively assisted with registration for new lines of credit while improving customer satisfaction and loyalty by building strong relationships with customer accounts.Ensured compliance with all state and federal regulations regarding consumer confidentiality. Provided exceptional customer service and actively assisted with registration for new lines of credit while improving customer satisfaction and loyalty by building strong relationships with customer accounts.Ensured compliance with all state and federal regulations regarding consumer confidentiality.