Experience

Horizon Health and Wellness

• United States
• Medical Practices
• 1 - 100 Employee

• Customer Care Representative

  • Sep 2021 - Present

  Successful experience in creating new systems to help improve multiple office scheduling and flow allowing for better efficiency, wait times, and increasing patient satisfaction. Schedule appointments through a multi office and multi provider system with attention to detail of coordination of patients, providers, facility resources, referrals, authorizations and insurance payers. Audit schedules for mistakes to allow for efficient office flow and prevent patient complaints for scheduling mistakes. Obtain patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Provide team training and mentoring as needed. EMR: Eclinical Works Show less



Security Technologies

• Brazil
• Retail
• 1 - 100 Employee

• Administration and HR Generalist

  • Mar 2019 - Sep 2021

  Successfully assisted in opening a new company and onboard new staff. Quickly adapted on how to process new hire paperwork and oversee payroll through ADP. Ran all administration and HR including: Setting accounts with vendors, submitting and filing paperwork for subcontract work with large companies, company liability insurance, talent acquisition, employee benefits, and building company policies and procedures. Tracked and billed with Quickbooks to clients. Successfully planned, budgeted, and executed employee appreciation events. Show less



American physical medicine

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Coordinator

  • Oct 2018 - Mar 2019

  Achieved goals on patient retention (above 75%), upselling cash treatment options, and new patient conversations (above 80%). Developed customer relationships for new patients and treatment plan management. Ensured patients followed through with care and provided check ins on satisfaction throughout treatment. Oversee interviewing and training new staff. Audit patients to determine if treatment plans were being followed through. Financial discussions for non covered services and collections on insurance prepay options for care. Track and follow up on Personal Injury cases. Contact 1st, 3rd party, and attorneys to determine where the case is and obtain payment. Show less



AFC Physical Medicine & Chiropractic Centers

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care Coordinator-Office Manager

  • Feb 2017 - Aug 2018

  Started with the company as a Case Manager 2 at the Gilbert location. After 6 months was promoted to Case Manager 1 to take over a new office in Tempe. Developed customer relationships throughout treatment with initial visit and sales pitch for treatment plans. Continued with check ins to determine patient satisfaction on care and costs. Turned acute treatment patients to long term customers for continued maintenance care. Supervised office employees,reviewed resumes from talent staff and scheduled interviews, trained new staff. Proven ability to work quickly and in an unsupervised environment to make quick judgements best for the practice and patients. Provided 3x growth in new patients, total patients, and over the counter collections succeeding clinic goals for patient acquisitions. Achieved monthly set goals of new patient conversions (over 75%), amount sold in treatment plans, upselling out of pocket expense treatment options, and patient retention (over 75%). Creatively worked solutions out with patients undergoing financial hardships to make care affordable. Data tracked patient counts, over the counter collections, and conversion rates. Customer education on insurance benefits, cost, explanation of care and the benefits of Chiropractic . EMR: Kareo Show less



United States Marine Forces Reserve

• United States
• Military
• 1 - 100 Employee

• Seargant

  • May 2012 - Jun 2018

  ● Received training and completion certificate as a Marksmanship Coach. Responsible for range safety for each Marine as well as individual coaching for pistol and rifle qualification. ● Supervise operations using small unit leadership assigning duties the E-4 fire team leaders. ● Attend leadership courses as well as online courses. ● Received training and completion certificate as a Marksmanship Coach. Responsible for range safety for each Marine as well as individual coaching for pistol and rifle qualification. ● Supervise operations using small unit leadership assigning duties the E-4 fire team leaders. ● Attend leadership courses as well as online courses.



Berardi Aesthetics and Plastic Surgery

• United States
• Medical Practices

• Front and Back Office Coordinator

  • Nov 2015 - Feb 2017

  Reorganized and formatted data tracking for all incoming transactions. Called and received insurance pre-authorizations for insurance surgeries. Posted on all Social Media accounts. Designed advertisements and send out marketing emails using constant contact. Statistic management for patient conversions, cost per surgery per patient, and cost of supplies to profit brought in. Scheduled surgery and order implants for reconstruction and cosmetic cases. Assisted in back office duties such as: medical documentation, assist in minor in office procedures, ordering medical supplies. Show less