Experience

Crunchtime

• United States
• Software Development
• 100 - 200 Employee

• Service Desk Associate

  • May 2023 - Present



Wizeline

• Mexico
• IT Services and IT Consulting
• 700 & Above Employee

• IT Operations Engineer

  • Aug 2021 - May 2023

• Help Desk Analyst

  • Dec 2020 - Aug 2021



Herbalife

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Service Desk Analyst

  • Jul 2018 - Dec 2020

  Provide end user support with: • Solve inquiries and access issues with internal applications powered by Oracle and other applications. • Remote technical support for basic troubleshooting Provide support to other businesses within Herbalife: • Attending and managing an ongoing meeting with key stakeholders from different businesses. • Delegate and assign tasks within the service desk according to urgency and impact. Providing insight: • Use of KPIs to generate metric reports for service desk stakeholders. Show less



Premier English

• China
• Education Administration Programs
• 1 - 100 Employee

• Personal docente

  • Apr 2017 - May 2018

  Planning and impartation of dynamic classes in English. Provided support to students on the usage of the institution’s web applications and the schedule application, as well as the usage of the computer equipment at school. Planning and impartation of dynamic classes in English. Provided support to students on the usage of the institution’s web applications and the schedule application, as well as the usage of the computer equipment at school.