Experience

Mission Cancer + Blood
• United States
• Medical Practices
• 1 - 100 Employee
• Patient Access Director

  • Sep 2018 - Present


DMOS Orthopaedic Centers

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Registration Manager

  • May 2018 - Aug 2018

  Responsible for managing the front desk registration processes and staff for all three locations at DMOS. Working with directors on improving and implementing process changes, addressing patient and staffing concerns, and ensuring patient satisfaction above all.

• Registration Supervisor

  • Feb 2018 - May 2018

  Supervise and manage the front desk registration staff and processes. Working closely with the Director over registration to implement changes, address staffing concerns, and ensure staff and patient satisfaction.  Manage and schedule personnel to ensure sufficient staffing at the front desk.  Approve and edit time for staff in the payroll time keeping system.  Address staffing concerns and performance.  Assist with registration flow as needed. Assist with recruiting, interviewing, and hiring of registration staff.  Assist with annual reviews and compensation. Show less



Wolfe Eye Clinic

• United States
• Medical Practices
• 100 - 200 Employee

• Human Resources Recruitment Specialist

  • Mar 2016 - Feb 2018

  Manages and fills job vacancies throughout all 19 clinics by implementing all the necessary stages of the hiring process. Working closely with Wolfe Clinic human resources and management to ensure that all aspects of the hiring process are in conjunction with the needs and goals of our company. • Manages the recruitment process for exempt and nonexempt employees using the standard recruiting and hiring practices and procedures necessary to recruit and hire great talent.• Screen applicants, conduct phone interviews and in person interviews.• Offer and turn down candidates. • Create, post, and manage job postings and descriptions.• Coordinate new hire orientation.• Explain HR and company policies and procedures to staff and new hires.• Train new staff on time management system and patient demographic system.• Explain employee benefits.• Manage recruiting budget and human resources credit card. • Maintains employee-related databases, ADP, KRONOS, etc. Prepares and analyzes reports that are necessary to carry out the functions of the department and company. Prepares periodic reports for management, as necessary or requested.• Provides necessary education and materials to employees including workshops, manuals, and employee handbooks.• Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.• Maintain personnel files and lists.• Assists with the monitoring of the company wage and salary ranges and the variable pay systems within the company including raises.• Participate in multiple salary surveys a year. Show less

• Patient Representative

  • Dec 2015 - Mar 2016

  •Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.•Professionally and courteously verified appointment times with patients.•Assisted in the maintenance of medical charts, and electronic medical records (EMR).•Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.•Managed a multi-line phone system and pleasantly greeted all patients.•Verified patient’s eligibility and claims status with insurance agencies online. •Entered information into the EMR systems efficiently and without errors.•Prepared patient charts for the clinic as necessary.•Prepared patient pre-admission and consent forms as necessary.•Trained new employees on multiple medical billing programs and data entry software. •Opened and properly distributed incoming mail Show less


Von Maur
• United States
• Retail
• 700 & Above Employee
• Sales Associate

  • Aug 2011 - Dec 2015