Experience

MEFITPRO

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Internal Sales Support / Admin / Customer Service Specialist

  • Dec 2019 - Present

  • Executive support to the C.E.O and C.O.O. • Coordinate processes and communication between the Supply Chain and Finance Department. • Support in scheduling delivery and dispatch of items bought through our E-Commerce Platform QOOAH.AE. • Management of stock items for our E-Commerce Platform. • Main customer's point of contact for our E-Commerce Platform. • Manage multiple Social Media Accounts for our E-Commerce as well as Fitness Brands (Nutrition, Education and Equipment). • Prepare quotations for both individual and large-scale corporate opportunities. • Follow up with open sales opportunities. • Manage relationships with Principal Companies and Suppliers. • Management of CRM Platform (Salesforce) through regular updating of contacts, accounts, opportunities, and stock items. • Manage leads generated through social media, email and paid advertisement and referrals. • Generate weekly sales report which includes data such as: closing rate, average close date, missed opportunities as well as the performance of each sales account manager. • Support the marketing department in small- and large-scale events. • Provide and maintain excellent customer service. Receive walk-in guests and answer inquiries thru telephone calls and emails. Show less



Ace Sports Academy

• United Arab Emirates

• Administrator

  • May 2017 - Jun 2019

  • Administrative support to managerial staff and heads of organization. • Provide excellent customer service to parents, students and visitors. Receive walk-in guests and answer inquiries thru telephone calls and emails. • Share information broadly with coaches, parents and students through email, flyer or phone call, ensuring that necessary information is properly transmitted. • Maintain and keep accurate and confidential staff, student’s and parents’ records. • Handle complaints and feedbacks of the parents and students enrolled. • Ensure administrative systems, processes and databases are efficient and well managed. • Make appointments, manage calendars, attends meeting, training, coaching and conferences. • Make reservations and arrange travel plan for the Managing Director. • Collect and receive cash, card, cheque and bank transfer payment from the clients. • Prepare VAT report, revenue report, monthly statement of accounts of clients, and monthly salary of the staffs. • Prepare receipt and invoices for the clients. • Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives. • Run the website and social media channels (Twitter, Facebook & Instagram) to enhance audience engagement. • Organize and attend events such as Sports Day, Open Day, Fieldtrips and Exhibition. Show less



Techno Fitness Gym

• United Arab Emirates

• Sales Specialist

  • Nov 2016 - Apr 2017

  • Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries in a pleasant manner. • Provide back-up supervision of the gym and independently managed the establishment when manager/owner is not present. • Administer and process payments made by the members, providing them with up to date copies of receipts and/or transactions made by them. • Answer inquiries on email, social medias and website. • Resolve all members complaints making sure the customers were satisfied with the service they were always receiving. • Coordinate and provide customers with survey for feedbacks to improve the efficiency of services. • Organize, and maintain the cleanliness of the gym, body wrap machines, equipment, restrooms, etc. Show less



Costa Cruises

• Singapore

• Front Desk Clerk

  • Jan 2016 - Jun 2016

  • Greet guests and provide them with superb customer service. • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. • Respond promptly to guest inquiries, handle and resolve customer complaints. • Maintain visitors and guests’ records and ensure that they are updated on a need basis. • Manage multiple phone lines, screen the calls and direct them to the appropriate department. • Knows the location and types of available cabins as well as the activities and services of the property. • Maintain a professional relationship with visitors throughout their stay by phone and direct contact. • Accept all letters and packages and distribute them to their appropriate departments. Show less