Experience

Thryv Australia
• Australia
• Software Development
• 100 - 200 Employee
• SMB Customer Success Advisor at Thryv Australia

  • Sep 2021 - Present


Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• SMB Customer Success Advisor

  • Apr 2021 - Present

  Managing customer concerns with the objective of maintaining positive customer relationships with an organisation. Interacting directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Interacting with a high volume of customers and providing an exceptional level of customer experience with ongoing support. Working towards KPIs and other performance outcomes. Participating in… Show more Managing customer concerns with the objective of maintaining positive customer relationships with an organisation. Interacting directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Interacting with a high volume of customers and providing an exceptional level of customer experience with ongoing support. Working towards KPIs and other performance outcomes. Participating in training and other learning and development opportunities.

• Business Development Manager

  • Oct 2016 - Apr 2021

  Melbourne An expert in designing and implementing digital marketing campaigns for small to medium businesses. Experience in dealing with all level of clients from sole traders to C level executives.

• Advertising and Marketing National Account Manager at White Pages

  • May 2012 - Oct 2016

  Melbourne, Australia National Account Manager; responsible for the management, growth and retention of a $2M portfolio of annual revenue in digital and print advertising across the White Pages Network.

• Media Sales Consultant at White Pages

  • Jun 2011 - May 2012

  Melbourne, Australia