Experience

Saffron Building Society

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Independent Non-Executive Director

  • Sep 2022 - Present

  - Audit, Risk, Renumerations, and Digital Transformation Committees - Additional expertise provided in digital transformation, strategy, operational resilience, and ESG - Audit, Risk, Renumerations, and Digital Transformation Committees - Additional expertise provided in digital transformation, strategy, operational resilience, and ESG



BHSF GROUP LIMITED

• United Kingdom
• Insurance
• 1 - 100 Employee

• Independent Non-Executive Director

  • Jun 2022 - Present

  - Audit, Risk, Renumerations and Strategic Investment Committees - Additional expertise provided in digital transformation, strategy, ESG, and ED&I - Audit, Risk, Renumerations and Strategic Investment Committees - Additional expertise provided in digital transformation, strategy, ESG, and ED&I



Watmos Community Homes

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Independent Non-Executive Director Chair

  • Jun 2022 - Present

  - Audit, Risk, Renumerations and People & Culture Committees - Additional expertise provided in Leadership, Corporate Governance and Company Turnaround, and ESG - Audit, Risk, Renumerations and People & Culture Committees - Additional expertise provided in Leadership, Corporate Governance and Company Turnaround, and ESG



A2Dominion Group

• Non-profit Organizations
• 700 & Above Employee

• Independent Non-Executive Director

  • May 2022 - Present

  - Audit, Risk, and Assurance Committee - Additional expertise provided in Risk, and Change Management - Audit, Risk, and Assurance Committee - Additional expertise provided in Risk, and Change Management



Cranfield University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Independent Non-Executive Director. Member of Council

  • Jul 2019 - Present

  - Audit, Risk, Joint Finance, and Remuneration Committees - Additional Expertise provided in Risk, IT, and Change Management - Audit, Risk, Joint Finance, and Remuneration Committees - Additional Expertise provided in Risk, IT, and Change Management



PE Company

• Senior Advisor

  • Feb 2022 - Present

  - Identifying insurance business opportunities for strategic acquisition / investment - Due Diligence - Identifying insurance business opportunities for strategic acquisition / investment - Due Diligence



Furness Insurance Services

• United Kingdom
• Insurance
• 1 - 100 Employee

• Group Chief Operating Officer (COO)

  • 2021 - Feb 2022

  - CEO Insurance - Creating and building a pan-European Insurer (carrier) start-up - Delivered growth strategy across broking, underwriting and claims management - Digital transformation of group enterprise: broking, underwriting and claims businesses - Delivering efficiencies for support functions across the Group (IT, HR, Finance, Compliance & Regulations, PMO) - CEO Insurance - Creating and building a pan-European Insurer (carrier) start-up - Delivered growth strategy across broking, underwriting and claims management - Digital transformation of group enterprise: broking, underwriting and claims businesses - Delivering efficiencies for support functions across the Group (IT, HR, Finance, Compliance & Regulations, PMO)



MD Group

• United Kingdom
• Insurance
• 100 - 200 Employee

• Group Chief Operating Officer (COO)

  • 2019 - 2021

  - Commercial COO, digitally transformed operations, claims and underwriting - Strategy and its implementation for business growth, cost savings and client services - Business operational & process efficiencies using data analytics and AI applications - Through motivational leadership skills delivered cultural change and introduced new business practices - Transformed Claims management department using digitisation, process re-engineering and new innovative training programmes, including culture - Strategic efficiency gains delivery for: IT, Change Management, PMO, Business Intelligence, Operations, Claims, and Technical Clients Services teams - Gained insurance capacity. Show less



Freedom Services Ltd

• Group Chief Operating Officer (COO) & Main Board Director

  • 2018 - 2019

  Freedom Services Ltd, a holding company encompassing broking, underwriting and claims management businesses. - Strategic global growth development - launched new business in international market - Change and business transformation across the enterprise for cost efficiency gains - Launched new underwriting products and business start-up - Insurtech development and JVs with insurtech businesses - Fund raising (PE-backed and VC) for business growth Freedom Services Ltd, a holding company encompassing broking, underwriting and claims management businesses. - Strategic global growth development - launched new business in international market - Change and business transformation across the enterprise for cost efficiency gains - Launched new underwriting products and business start-up - Insurtech development and JVs with insurtech businesses - Fund raising (PE-backed and VC) for business growth



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive Director Of Operations

  • 2016 - 2018

  - Built insurtech digital underwriting platform to launch global MGA business - Launched 5 MGAs (USA & UK) - Created plans to launch a virtual London Market insurance start-up (Lloyd's Managing Agency) - Business transformation, change and operations for the business - Board Director and Non-Executive Director of regulated MGA businesses - Built insurtech digital underwriting platform to launch global MGA business - Launched 5 MGAs (USA & UK) - Created plans to launch a virtual London Market insurance start-up (Lloyd's Managing Agency) - Business transformation, change and operations for the business - Board Director and Non-Executive Director of regulated MGA businesses



RiverStone Insurance

• United States
• Insurance
• 1 - 100 Employee

• Non Executive Board Member

  • 2015 - 2018

  A Fairfax Company Main Board Director - Audit, Risk and Operations sub-committees member A Fairfax Company Main Board Director - Audit, Risk and Operations sub-committees member



Pro Global Insurance Solutions plc

• London, United Kingdom

• Group Chief Operating Officer (COO)

  • 2013 - 2016

  Pro is a PE backed listed business that provides specialist outsourcing and consultancy solutions to the global insurance and Lloyd's markets - Company turnaround to profit, including demerger and plc listing - Chief Executive Officer (CEO) of two subsidiary businesses of Pro - Delivered profitability, M&A, Client Delivery strategies, Risk and Regulatory Management, Change Management and Operations & IT efficiencies - Created and delivered the global cultural, processes and IT transformation programme Show less



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Director of Change Management

  • 2012 - 2013

  - Delivered cultural and digital transformation of the commercial lines insurance business for Aviva plc - The largest commercial lines business in UK - Change management across business and IT - Implemented data analytics across the commercial lines business - Delivery of Group Chief Operating Officer's (COO) initiatives in operations and IT - Delivered cultural and digital transformation of the commercial lines insurance business for Aviva plc - The largest commercial lines business in UK - Change management across business and IT - Implemented data analytics across the commercial lines business - Delivery of Group Chief Operating Officer's (COO) initiatives in operations and IT



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VP, Head of Insurance Practice, UK and Europe

  • 2011 - 2012

  A global business transformation and process outsourcing company operating in 12 countries with 30,000 employees - Business development of insurance business process outsourcing services practice - Introduced new insurance business services and new international clients across Europe - Efficient client delivery by working with Chief Operating Officer (COO) - M&A and integration A global business transformation and process outsourcing company operating in 12 countries with 30,000 employees - Business development of insurance business process outsourcing services practice - Introduced new insurance business services and new international clients across Europe - Efficient client delivery by working with Chief Operating Officer (COO) - M&A and integration



NPG Insurance & Wealth Management (a JC Flowers PE company)

• Luxembourg

• Group Change Management, M&A and Business Development Director

  • 2009 - 2011

  - Main Board Director / Chief Operating Officer (COO) of insurance businesses across Europe - Launched new insurance business in Ireland to distribute insurance products across Europe - M&A and integration of international insurance companies - Delivery of exit/divestment strategies of international regulated companies - Change management and Group's PMO with IT - International business development - NED of subsidiary businesses - Main Board Director / Chief Operating Officer (COO) of insurance businesses across Europe - Launched new insurance business in Ireland to distribute insurance products across Europe - M&A and integration of international insurance companies - Delivery of exit/divestment strategies of international regulated companies - Change management and Group's PMO with IT - International business development - NED of subsidiary businesses



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Global Chief Operating Officer (COO), Insurance and Wealth Management

  • 2006 - 2009

  - Main Board Director and Chief Operating Officer (COO) of GE’s insurance - Delivered operations and service of insurance products across 45 countries ($1bn GWP) - Global outsource programme with multi-insurance companies across Europe and Asia - Delivered business and customer experience transformation programmes - Change management and global operations - Main Board Director and Chief Operating Officer (COO) of GE’s insurance - Delivered operations and service of insurance products across 45 countries ($1bn GWP) - Global outsource programme with multi-insurance companies across Europe and Asia - Delivered business and customer experience transformation programmes - Change management and global operations



Benfield

• Insurance
• 100 - 200 Employee

• Global Head of Operations & Change Management

  • 2004 - 2006

  A global re-insurance business - Delivered Global business transformation of operations across 30 countries - Delivered Group's change and programme management, and created the company's PMO function - Deputy to the Group Chief Operating Officer (COO) - M&A and integration A global re-insurance business - Delivered Global business transformation of operations across 30 countries - Delivered Group's change and programme management, and created the company's PMO function - Deputy to the Group Chief Operating Officer (COO) - M&A and integration



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Director of e-Commerce

  • 2000 - 2004

  - Spearheaded the creation of the new e-Commerce and direct-distribution business after the closure of Prudential's direct sales force - Launched new insurance products and services - Change management and operations - Developed new e-Commerce ventures and M&A deals with Group Chief Operating Officer (COO) - Spearheaded the creation of the new e-Commerce and direct-distribution business after the closure of Prudential's direct sales force - Launched new insurance products and services - Change management and operations - Developed new e-Commerce ventures and M&A deals with Group Chief Operating Officer (COO)



Halifax

• Banking
• 700 & Above Employee

• Business Head of e-Commerce

  • 1999 - 2000

  - Created and launched the online bank - Change management and operations - M&A, JVs and partnerships with e-Commerce supplier businesses - Created and launched the online bank - Change management and operations - M&A, JVs and partnerships with e-Commerce supplier businesses



Lendlease

• Australia
• Real Estate
• 700 & Above Employee

• International Business Operations Director

  • 1996 - 1999

  - Reported to the Executive Chairman & P&O Main Board Director to lead business transformation and cost and service improvement programmes across 39 countries - Change management - Delivered "centres of excellence" programme with regional CEOs and Chief Operating Officer (COO) - M&A and integration - Reported to the Executive Chairman & P&O Main Board Director to lead business transformation and cost and service improvement programmes across 39 countries - Change management - Delivered "centres of excellence" programme with regional CEOs and Chief Operating Officer (COO) - M&A and integration