Experience

Norhart

• United States
• Real Estate
• 1 - 100 Employee

• Resident Hero (Leasing Associate)

  • Apr 2022 - Present

  ◉ Handles apartment applications and moves the apartment applicants towards the end of the process. ◉ Handles inbound inquiries via email and call from prospects looking for apartments in Minnesota ◉ Assists residents with their inquiries and requests ◉ Books tours ◉ Creates leases for both incoming residents and existing residents who want to renew ◉ Handles training for new leasing agents and community managers ◉ Creates and improves processes. Pioneered in creating move-in packets/designs, email templates, and chat response templates. ◉ Handles Facebook and Instagram contents, comments, and messages Show less



WELLife Network Marketing, Inc.

• Philippines
• Manufacturing

• Social Media Strategist and Graphic Designer

  • Dec 2020 - Present

  • Helped this product-based company have a marketable Facebook presence where their market usually hangs out. • Increased the number of likes/followings and engagement from an average of declining -37% to a positive increase of 16-71% in less than 6 months. This helped in establishing their online brand's trustworthiness. The number of their leads has also significantly increased. • Helped them make their Facebook page's profile more optimized to ensure that visitors know who they are, what they do, and what's in it for their audience in just one glance. • Created content calendar, captions, and on-brand images which also increased their positive brand reputation. • Created event and promo posters which were both used online and offline. Show less



Okada Manila

• Philippines
• Travel Arrangements
• 700 & Above Employee

• Administrative Assistant

  • Mar 2019 - Jan 2022

  • Promoted to a higher level just after a year of being a rank and file. Youngest among the employees.• Involved in creating templates for chat responses in Okada Manila’s official Facebook page.• Involved in responding to guest inquiries and feedbacks in Okada Manila’s official Facebook page• Involved in responding to guest inquiries and feedbacks in Room Reservations official email.• Involved in creating templates and personalized replies to guest reviews in Online Travel Agencies such as Booking.com, Agoda, and TripAdvisor.• Assisted Call Center and Reservations Manager in sending payment links, personalized confirmation letters, and creating room reservations for both guests and employees.• Created some of Okada Manila’s room promotion artworks posted on the website and social media platforms. Also assisted in recommending room promo titles, blurbs, and sales converting captions.• Worked with Branding Team, Room Sales, and Revenue Management in formulating effective room promotions especially in digital form.• Involved in auditing recorded calls of guest interactions of employees and in mentoring them to uphold Okada Manila & Forbes Travel Guide standards.• Facilitated technical writing of justifications and salary increase for any promotions of employees.• Assisted in creating departmental standard operating procedures and systems to follow for different subject matters including employee relations, disciplinary actions, employee engagement and organization of reports.• Facilitated technical reports involving department’s financial analysis and performance and formulates relevant steps addressing areas for improvements.• Created training materials relevant to the operations and executed them for my colleagues. Show less

• Reservations Agent (Pre-Opening Team)

  • Mar 2017 - Mar 2019

   Chosen for chat support of Okada Manila’s Facebook page Chosen to reply to reviews made by guests online (Online Travel Agencies, TripAdvisor) Handles general hotel inquiry Handles room reservations Handles in-house guest requests Follows Forbes Standards Acts as chat support for Facebook Messenger of OKD MNL-★ Qualified as QA Apprentice (Feb 2018- May 2018) ★I bravely enlisted as one of the interviewees for Quality Analyst Apprenticeship program within the department as I am hungry for new knowledge and skills related to my chosen field. Among the candidates who are more experienced than I, fortunately, I was chosen to be part of the program. Aside from directly getting in touch with our internal and external guests, my smart and hard works were recognized by the management and gave me a chance to work with them as an apprentice. I was able to experience creating minor reports, evaluating co-agents' performances and coaching them on areas for improvement.Here's the summary of my tasks as QA Apprentice Listened and evaluated call of co-agents according to Forbes Standards Coached co-agents with the calls evaluated  Creates reports related to calls received Show less



Champions Alive Foundation, Inc.

• Head of Events Marketing

  • Apr 2018 - May 2021

  ★ Marketing events through Social Media marketing, Messenger Marketing, word-of-mouth marketing, and Public Relations. [EVENT ORGANIZING EXPERIENCES] GBBC “Generation G” Camp (April 2019) • Family Summer Camp with 300 estimated participants. Marketing via Social Media, Content Marketing, Video Marketing, Messenger Marketing, and Public Relations. True Love Weights: Head of Marketing (February 2019) • Public seminar about Love, Courtship, and Marriage in collaboration with Pastor Dannes Serrano. Social Media Marketing, word-of-mouth marketing, and Messenger marketing Global Youth Dynamics 2.0 (April 2018) • Rebranded and relaunched the Youth Engagement Program of Global Bible Baptist Church. Social Media Marketing, word-of-mouth marketing, and Video marketing. Show less



Rapid Book Creation Publishing House

• Website Designer (Offshore/Freelance)

  • Sep 2018 - Aug 2020

  ★ Designs logos and marketing visual contents. ★Designs a website optimized for conversion. ★Integrated website with online scheduling software. ★Integration of Email Service Provider. ★ Designs logos and marketing visual contents. ★Designs a website optimized for conversion. ★Integrated website with online scheduling software. ★Integration of Email Service Provider.


JAQ Business Solutions
• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Lead Generation Specialist (Offshore/Freelance)

  • Dec 2018 - Mar 2020
• Human Resources- Talent Acquisition Intern (Pre-Opening Team)

  • Sep 2016 - Dec 2016

   Assigned in Talent Acquisition (Sourcing and Recruitment) team  Used Smart Recruiters System for efficient recruitment process  Handled invitation for schedule of interviews, requirements orientation and job offer  Handled administrative tasks for the recruitment process of hotel-related positions.  Assigned in Talent Acquisition (Sourcing and Recruitment) team  Used Smart Recruiters System for efficient recruitment process  Handled invitation for schedule of interviews, requirements orientation and job offer  Handled administrative tasks for the recruitment process of hotel-related positions.



The Peninsula Manila

• Human Resources- Learning & Development Trainee

  • Jan 2016 - Apr 2016

   Assigned in different sections of Human Resources (Learning and Development, Recruitment and minor roles in Compensation and Benefits, and Employee Engagement)  Served as the receptionist of Human Resources Office  Assisted in screening resumes of trainees, setting up function rooms for seminars and trainings of employees, creating audio-visual presentation for Learning and Development section of HR  Assigned in different sections of Human Resources (Learning and Development, Recruitment and minor roles in Compensation and Benefits, and Employee Engagement)  Served as the receptionist of Human Resources Office  Assisted in screening resumes of trainees, setting up function rooms for seminars and trainings of employees, creating audio-visual presentation for Learning and Development section of HR