Experience

Wallem Group

• Hong Kong
• Maritime Transportation
• 700 & Above Employee

• Service Desk Executive

  • Sep 2022 - Present



SMK Electronics Phils

• Pampanga, Central Luzon, Philippines

• Information Technology Engineer I

  • Feb 2021 - Sep 2022

  o Maintains company computers, printers and network. o Assisting internal employees on IT related problems. o Create basic database using IBM notes o Install and setup computer / Preventive maintenance o Troubleshoot hardware and software computer problems o Maintains company computers, printers and network. o Assisting internal employees on IT related problems. o Create basic database using IBM notes o Install and setup computer / Preventive maintenance o Troubleshoot hardware and software computer problems



Converge ICT Solutions Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Service Desk Analyst

  • Jul 2018 - Dec 2020

  Assisting customers technical and non technical concerns via social media(Chat, email, outbound call). Provides Level 1 technical support(troubleshooting using network tools) to the client. Coordinates concerns to NOC, Repair teams etc. Use a ticketing system tool for client reports. Attending escalations from Executives(CEO, COO, Managers etc.) especially concerns from social media personalities, celebrities and viral social media clients. Assisting customers technical and non technical concerns via social media(Chat, email, outbound call). Provides Level 1 technical support(troubleshooting using network tools) to the client. Coordinates concerns to NOC, Repair teams etc. Use a ticketing system tool for client reports. Attending escalations from Executives(CEO, COO, Managers etc.) especially concerns from social media personalities, celebrities and viral social media clients.



Converge ICT Solutions Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• IP Network Engineer Trainee(OJT)

  • Nov 2017 - Mar 2018

  Assisting network engineers by installing network devices for SME clients. Checking proper IP and connectivity of the devices. Assisting network engineers by installing network devices for SME clients. Checking proper IP and connectivity of the devices.