Experience

MOQdigital - A Brennan company

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Lead - QLD

  • Apr 2022 - Present

  Accountable for customer satisfaction, retention and success of QLD accounts including responsibility for a number of key accounts.

• Client Delivery Manager

  • Oct 2020 - Apr 2022



Brightsolid

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • May 2018 - Oct 2020

  Brightsolid is an emerging ITaaS provider that supports the mid-market sector to utilise IT to enable their business goals. As the Service Manager for Brightsolid I was responsible for: - Customer relationship management (inclusive of problem management and customer escalations) - End to End customer life cycle management - Service Improvement planning and implementation - Incident and problem management - Delivery and bedding-in of new services - Acted as the voice of the customer in internal projects and product management meetings - Responsibility for NPS of accounts - Key account/Relationship management with CXO's and IT directors



Chiesi

• Account Executive

  • Nov 2017 - May 2018

  Our team was responsible for launching the first triple therapy inhaler for COPD in to the UK market place. - Management of primary care accounts within NHS Grampian, Fife and Tayside. - Development and implementation of Account plans - Key account stakeholder management within the primary care setting. - Identification and development of Key Opinion Leader's Our team was responsible for launching the first triple therapy inhaler for COPD in to the UK market place. - Management of primary care accounts within NHS Grampian, Fife and Tayside. - Development and implementation of Account plans - Key account stakeholder management within the primary care setting. - Identification and development of Key Opinion Leader's



Mundipharma

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Account Manager

  • Jun 2015 - Nov 2017

  Responsibilities included: - Management of territory plan in conjunction with other team and guidance of key account manager - Meeting and exceeding expectations for number of and quality of customer engagements - Product education and presentations to multiple different stakeholder groups. - Meeting and exceeding sales KPIs Clinical Area: Moderate to Severe Chronic pain and respiratory. Responsibilities included: - Management of territory plan in conjunction with other team and guidance of key account manager - Meeting and exceeding expectations for number of and quality of customer engagements - Product education and presentations to multiple different stakeholder groups. - Meeting and exceeding sales KPIs Clinical Area: Moderate to Severe Chronic pain and respiratory.



Resultz Fitness Studio

• Owner

  • Aug 2011 - Jun 2015

  As the owner of Resultz, I was responsible for every facet of the business. I was responsible for a three fold increase in profitability, systematization of the business and the eventual sale of the business. My sole responsibilities were: Team management, budgeting, sales, marketing and training. As the owner of Resultz, I was responsible for every facet of the business. I was responsible for a three fold increase in profitability, systematization of the business and the eventual sale of the business. My sole responsibilities were: Team management, budgeting, sales, marketing and training.



Energio

• Managing Director

  • Jan 2006 - Aug 2011

  Energio offers mobile personal training services to clients in Brisbane and to the north of Brisbane, including Strathpine and Redcliffe. They offer trainers who are university qualified, capable of training anyone (no matter what their condition) and suscribe to scientifically proven training methods (not the latest fad!). Best of all, Energio personal trainers will get results! Energio offers mobile personal training services to clients in Brisbane and to the north of Brisbane, including Strathpine and Redcliffe. They offer trainers who are university qualified, capable of training anyone (no matter what their condition) and suscribe to scientifically proven training methods (not the latest fad!). Best of all, Energio personal trainers will get results!