Experience

Ambi Robotics

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2022 - Present

  Ambi Robotics is an artificial intelligence (AI) and robotics company developing advanced solutions that scale e-commerce operations to meet demand while empowering humans to work smarter. Ambi Robotics is an artificial intelligence (AI) and robotics company developing advanced solutions that scale e-commerce operations to meet demand while empowering humans to work smarter.



Threads Consulting Group

• United States
• Consumer Services

• Operations, Customer Success

  • Aug 2021 - Jan 2022



Gorgias

• United States
• Software Development
• 200 - 300 Employee

• Manager/ Team Lead, Advanced & Enterprise Success

  • Jan 2021 - Jul 2021

  - Built and mentored an international team of 8 international CSM's responsible for over $6M ARR and 700 accounts- Managed a personal portfolio of over 130 top e-commerce brands valued at $1.4M ARR- Streamlined Business Review processes to reduce CSMs' workload by over 50% per call by identifying patterns and automating repetitive tasks

• Customer Success Manager

  • Mar 2020 - Dec 2020

  - 3rd CSM hire- Onboarded and activated over $1M ARR of accounts within first 3 months- Prevented over $100k in churn for high-touch, Enterprise customers by providing exceptional support and product knowledgeGorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue-generating activity!We currently serve over 6k businesses including Timbuk2, Steve Madden, and Princess Polly Show less



Universe

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Support Operations

  • Feb 2019 - Mar 2020

  The easiest way to build a website~ - 9th team member - Streamlined internal support operations The easiest way to build a website~ - 9th team member - Streamlined internal support operations



The Liturgists Singles Community

• Co-Founder

  • Sep 2018 - Sep 2019

  An active and influential online community with over 2k members and growing. An active and influential online community with over 2k members and growing.



Merpster

• Real Estate

• CoFounder

  • Nov 2016 - Jun 2017



City of Cerritos

• Government Administration
• 100 - 200 Employee

• Public Works Resident Services

  • Apr 2015 - Apr 2016

  - Managed workflow communication between officials and residents by utilizing tree inventory software - Communicated with over 100 residents weekly to inform them of policy updates and work time estimations - Managed workflow communication between officials and residents by utilizing tree inventory software - Communicated with over 100 residents weekly to inform them of policy updates and work time estimations



UC Campus

• Garden Grove, California

• SAT Writing Instructor

  • Jun 2015 - Aug 2015



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Records Clerk

  • Sep 2013 - Mar 2014

  - Scripted Microsoft Excel automations to manage thousands of patient data records daily - Scripted Microsoft Excel automations to manage thousands of patient data records daily



Nelson\Nygaard Consulting Associates

• United States
• Architecture and Planning
• 100 - 200 Employee

• Temporary Assistant

  • Apr 2013 - Aug 2013



Institute of Urban and Regional Development

• Berkeley, CA

• Student Assistant

  • Sep 2012 - Apr 2013



Berkeley Unified School District

• Berkeley, CA

• AVID Tutor

  • Sep 2012 - Dec 2012



BCBGMAXAZRIAGROUP

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Operations Intern

  • May 2012 - Aug 2012



CUBS- Credit Union for Berkeley Students, Faculty, and Staff

• Berkeley, CA

• Intern/teller

  • Sep 2011 - May 2012

  • Upheld excellent customer service by professionally assisting hundreds of members with banking services every semester • Trained junior interns on branch operations and conduct through personal coaching • Assisted in opening over 300 new accounts in a fourth month period • Upheld excellent customer service by professionally assisting hundreds of members with banking services every semester • Trained junior interns on branch operations and conduct through personal coaching • Assisted in opening over 300 new accounts in a fourth month period



Asian Pacific Islander Recruitment & Retention Center (REACH!)

• Berkeley, CA

• Outreach Finance Intern

  • Sep 2011 - May 2012

  • Encouraged the pursuance of higher education to over 500 under-represented students throughout California • Mediated inspiring presentations to over 500 high school and community college students through skillful public speaking • Formulated the organization’s consumption to be $1000 under the proposed budget • Encouraged the pursuance of higher education to over 500 under-represented students throughout California • Mediated inspiring presentations to over 500 high school and community college students through skillful public speaking • Formulated the organization’s consumption to be $1000 under the proposed budget