Experience

Tokio Marine Canada Ltd.
• Canada
• Insurance
• 1 - 100 Employee
• Application Support Analyst

  • May 2023 - Present


Trisura Guarantee Insurance Company

• Canada
• Insurance
• 100 - 200 Employee

• Application Support Analyst

  • May 2019 - Apr 2023

  -Triage and track application and system issues affecting the production environment, provide root cause analysis and, if possible, provide effective and timely resolution -Manage tickets (bugs and change requests) related to production support; ticket escalation to vendor -Coordinate application releases in production and staging environments with vendor -Pre-release testing and quality assurance -Perform trending analysis of problems to implement proactive solutions -Develop and document operating procedures for troubleshooting, product maintenance, and other processes related to the application support Show less



Marsh Canada Limited

• Canada
• Insurance
• 700 & Above Employee

• Tier 2 Business Application Support

  • Oct 2016 - May 2019

  -Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool (CA Incidents Mgmt Tool) -Investigates and diagnoses incidents -Monitors assigned incidents and prioritizes accordingly -Reviews all open, in-work, and pending incidents within ticket handling SLAs -Provides incident resolution and recovery -Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool (CA Incidents Mgmt Tool) -Investigates and diagnoses incidents -Monitors assigned incidents and prioritizes accordingly -Reviews all open, in-work, and pending incidents within ticket handling SLAs -Provides incident resolution and recovery



Ontario Public Service

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Technical IT Assistant

  • May 2016 - Aug 2016

  Ontario Public Service - Treasury Board Secretariat - Data Centre Operations Ontario Public Service - Treasury Board Secretariat - Data Centre Operations

• IT Systems Assistant

  • May 2015 - Aug 2015

  Ontario Public Service - Treasury Board Secretariat - Data Centre Operations Ontario Public Service - Treasury Board Secretariat - Data Centre Operations