Jayson Polgar

Technical Services Consultant at ARZO
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Contact Information
us****@****om
(386) 825-5501
Location
Newport, New South Wales, Australia, AU

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5.0

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Nicolas El-Debs

I am pleased to recommend Jayson Polgar, who worked with me over three years. During this time, Jayson consistently demonstrated his dependability, reliability, and eagerness to take on new challenges. As Jayson's direct manager for half of the time, I witnessed his commitment to completing tasks to the best of his ability. He was always proactive and took the initiative to go above and beyond his role, which made him an invaluable member of the Vonage delivery team. Even when he worked with another team (operations), he made it feel like he was still a part of the delivery team, always collaborating and communicating effectively. One of Jayson's greatest strengths is his willingness to take on new responsibilities. He was always eager to take on project management aspects, implement new technologies (many firsts in APAC), and explore innovative solutions. He was an asset to Vonage and contributed significantly to the entire Vonage business, whether it was solution delivery, support, UCaaS billing and setup, operational management, and a point of APAC escalation for major incidents. Jayson was a great team player and was always willing to help others. He helped train and mentor other team members and shared project work with them to bring them up to speed. He had a strong technical background and was always willing to learn new technologies, which helped him to deliver high-quality (many firsts) results in a timely manner. His dedication to his work, positive attitude, mentoring skills and ability to work well in a team made him a joy to work with. In summary, I wholeheartedly recommend Jayson Polgar for any position or opportunity he pursues. His skills, work ethic, and positive attitude make him an exceptional employee and team player who will undoubtedly excel in any role he takes on.

Ash Gibbs

Jayson reported to me directly and we worked closely together on a wide array of tasks which is not unusual for a small branch. In addition to Professional Services tasks, Jayson assisted with local product testing, support escalations and played a role in Customer Success Management / Technical Account Management. He proved himself to be extremely capable in his role working with internal and external customers and his customer contacts consistently spoke highly of him. Jayson’s devotion to our products was outstanding. Jayson's position was of a senior nature within the local team and he was considered a subject-matter expert in some areas. Jayson's technical capability and aptitude allowed him to talk at a technical level or layperson’s level with customers as needs be. Jayson's internal and customer communication was outstanding and he has a great work ethic. Jayson is always happy to go the extra distance for a customer or for his team (even working across multiple time zones). I would be delighted to work with Jayson in any capacity in the future. He is truly dedicated to his role and he is an asset to his employer. Jayson will never avoid a job that needs to be done.

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Credentials

  • Level 2 First Aid (HLTAID003)
    FirstAid Institute Australia
    Apr, 2016
    - Nov, 2024

Experience

    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Technical Services Consultant
      • May 2023 - Present

    • Australia
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Information Technology Contractor
      • Apr 2023 - Apr 2023

      Contract role with in the Aged care industry, helping with new installation of communications hardware and supporting software configuration. Helping with updating and creation new technical documentation for the existing infrastructure. Contract role with in the Aged care industry, helping with new installation of communications hardware and supporting software configuration. Helping with updating and creation new technical documentation for the existing infrastructure.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Professional Services Consultant
      • Jul 2021 - Feb 2023

      Project management to lead CC projects to their implementationDeployment of several Cloud telephony and/or Contact CentresCRM integration Salesforce, Microsoft Teams and DynamicsBuilding strong relationships with all key stakeholders Providing VBC Vonage Business Centre (VBC) operations management through provisioning, billing inquiries and sales opportunitiesExcellent technical knowledge and understanding of UCaaS, SaaS, Telephony, and Salesforce

    • Technical Services Specialist
      • Feb 2020 - Jul 2021

      Building strong relationships with all key stakeholders (Professional Services, CSM’s, Sales, Pre-Sales, Product Management, Development) Providing VBC Vonage Business Centre (VBC) operations management through provisioning, billing inquiries and sales opportunitiesSupporting/Deploying Cloud telephony and/or Contact Centres CRM integration Salesforce, Microsoft Teams and DynamicsExcellent technical knowledge and understanding of UCaaS, SaaS, Telephony, and SalesforceProfessional Services/Project management to lead CC projects to their implementation Show less

    • United States
    • Software Development
    • 500 - 600 Employee
    • Senior Technical Support Engineer
      • Feb 2018 - Feb 2020

      * ARC Product SME* Provide high level pre sales support to channel team * Responsible for resolving tier 3 ARC related incidents to vendors* Implement change and break/fix requests according to customer defined time lines* Provide training when required to customers and junior support staff* Recommend improvements/upgrades to existing infrastructure * Telephone support for Datapulse Intuition 1000 and 2000 products* Provide comprehensive logs analysis on per case basis Show less

    • Technical Support Engineer
      • Dec 2014 - Feb 2018

      ● Provide high level pre sales support to channel team ● Responsible for resolving tier 3 ARC related incidents to vendors● Implement change and break/fix requests according to customer defined time lines● Provide training when required to customers and junior support staff● Recommend improvements/upgrades to existing infrastructure ● Telephone support for Datapulse Intuition 1000 and 2000 products● Provide comprehensive logs analysis on per case basis

  • Mowgrowmow
    • Mona Vale
    • Business Owner
      • Jan 2013 - Oct 2014

      ● Design and implement garden designs as required ● Provide high level of garden maintenance ● Responsible for maintaining the accounting and bookkeeping ● Responsible for marketing and business growth ● Maintaining business and vendor relationships ● Design and implement garden designs as required ● Provide high level of garden maintenance ● Responsible for maintaining the accounting and bookkeeping ● Responsible for marketing and business growth ● Maintaining business and vendor relationships

    • Technical Support Engineer
      • May 2011 - Nov 2012

      Pre-Sales support Technical level Vendor support for ARC Enterprise products. Configuration and installations of Arc Enterprise products Pre-Sales support Technical level Vendor support for ARC Enterprise products. Configuration and installations of Arc Enterprise products

    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Network Engineer
      • Nov 2010 - May 2011

      Contract role with DiData working for customer SKM looking after 2nd Level Lan and Wan , Video Conferencing and VoIP incidents Contract role with DiData working for customer SKM looking after 2nd Level Lan and Wan , Video Conferencing and VoIP incidents

    • Switzerland
    • Biotechnology Research
    • 700 & Above Employee
    • Asia Pacific Network Operating Centre Specialist
      • Apr 2007 - Nov 2010

      Responsible for resolving reported incidents within defined service levels.Implement change requests according to Change Management procedures and timelines.Implements new services in coordination with project management teams.Ensures data network components are properly configured to corporate standards. Performs hardware and software upgrades as required and according to defined standards. Upgrades and introduces new technology as part of overall platform design specifications.Proactively manages network performance for devices, and WAN links, and perform capacity planning to ensure the environment continues to meet business needs.Recommends improvements to address performance and capacity issues. Show less

    • Data/Voice and Video Engineer
      • Dec 2001 - Apr 2007

      • Responsible for Voice administration including Adds, moves and changes as required• Maintain and support Call Manger functionally including software and bug fixes• Maintain and support Avaya voicemail including software upgrades • Maintain and support Cisco Unified Contact Centre including software and bug fixes.• Schedule and administration of 7 Polycom Video Conference studios• Maintain and support ARC reception console Australia wide• User support conferencing solutions with external vendor• Voice administration including invoicing, billing, Service provider meetings Show less

    • Helpdesk Support
      • Jul 2000 - Dec 2001

      Helpdesk calls resolved or escalated within the SLANew helpdesk calls checked and customers contacted within SLAHelpdesk call logged into Infra 5.5 helpdeskCreating and processing purchase orders, maintaining ongoing PO’s and PO resolution.

Education

  • The College For Adult Learning
    Diploma of Business, Leadeship and Management, Business Administration and Management, General
    2018 - 2019
  • Upfield Secondary College
    VCE/STC, English,Maths,Science,Media Studies,PE
    1987 - 1991

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