Jayson Fabreag

Senior Voice Engineer | Technical Lead | Cisco Voice Specialist at DTSI Group (Diversified Technology Solutions International)
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Contact Information
us****@****om
(386) 825-5501
Location
PH
Skills

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Credentials

  • Cisco Certified Design Professional [CCDP]
    Cisco
    May, 2016
    - Oct, 2024
  • Cisco Collaboration Architecture Systems Engineer Representative
    Cisco
    Mar, 2016
    - Oct, 2024
  • Enterprise Networks Architecture System Engineer Representative
    Cisco
    Mar, 2016
    - Oct, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Dec, 2022
    - Oct, 2024
  • Cisco Certified Network Professional Collaboration (CCNP Collaboration)
    Cisco
    Feb, 2018
    - Oct, 2024
  • CCIE - Routing and Switching [Written]
    Cisco
    Oct, 2016
    - Oct, 2024
  • CCNA - Routing and Switching
    Cisco
  • CCNA - Security
    Cisco
  • CCNA - VOICE
    Cisco
  • CCNA - Wireless
    Cisco
  • CCNP - Routing and Switching
    Cisco
  • CCNP - VOICE
    Cisco
  • Juniper Networks Certified Internet Associate (JNCIA-Junos)
    Juniper Networks

Experience

  • DTSI Group (Diversified Technology Solutions International)
    • Philippines
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Voice Engineer | Technical Lead | Cisco Voice Specialist
      • May 2015 - Present

      Key responsibilities: Technology Services Implementation  Perform implementation, configuration and troubleshooting of IP Telephony System particularly with Cisco Products: BE6000/7000, Voice Gateways, IP phones, etc.  Perform Project Management Tasks. Managing the whole lifecycle of the project (coordinating with customers, project planning and timeline, resource allocation and documentation)  Acting as the SPOC and SME for IP Telephony projects involving cisco products.  Provide technical documentations needed for the project like implementation plan, methods of procedures (MOP), Low-level Design (LLD), as-built, technical diagrams, knowledge transfer presentation slides to customer, etc.  Assist Solutions Design Engineers in conducting demo or proof-of-concepts (POC).  Conduct User Administration Training and Demo to customer as well as internal training for junior engineers. Key responsibilities: Technology Services Operations  Responsible for managing IP Telephony systems for NTT Communications such as CUCM, Jabber, CUC, NICE Voice and Screen Recording, voice gateways and other unified communications end devices. Provisioning and implementation support of voice network infrastructure.  Responsible in analyzing, troubleshooting, and escalating any issues that may arise within the client's voice network infrastructure.  Responsible for the day to day operation and maintenance of the clients’ internal infrastructure.  Maintains mission critical networks, servers, and application infrastructure running on 24/7 and drive maximum up time for clients’ infrastructure.  Provide technical assistance and training to internal/junior support. Show less

  • Fujitsu
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Technology Support Engineer
      • Feb 2013 - May 2015

      Key responsibilities:  Perform the following tasks; design, implement, maintain and optimize network (LAN/WAN/ Wireless/Voice) infrastructure of multiple enterprise clients.  Craft High Level Design and Low Level Design of the project.  Assigned to Network/Wireless and IP Telephony Projects.  Responsible for the design, implementation, and post-sales support.  Assists Pre-sales Solutions Engineers in conducting demo or proof-of-concepts (POC).  Collaborate with Cisco TAC engineer for fast resolution of the network outages and issues.  Documents Site Survey, Pre-staging, Hardware Acceptance Test, Method of Procedure, and User Acceptance Testing, As-Built and Implementation Plan for assigned projects.  Implementation and Integration of Cisco Unified Communications Manager and Cisco Unity Express using previous and latest versions.  Configure and Manage CUCM, end devices and voice gateways using different protocols like SIP, MGCP and H.323.  Collaborate design and solution recommendations on IP Telephony involving Centralized and Distributed call processing design.  Provide training to clients on what has been implemented and integrated like CUCM management, basic IP phones functionalities and initial up to complex troubleshooting as clients may require. Show less

  • Regus
    • Luxembourg
    • Facilities Services
    • 700 & Above Employee
    • Senior Network Analyst
      • Apr 2012 - Feb 2013

      Key responsibilities:  Provide fault analysis and fix on the core LAN,WAN, Wireless, Firewall and VoIP Infrastructure.  Provide configuration expertise on LAN, Wireless, Firewall and VoIP infrastructure.  Maintain and develop a professional level of understanding of the core network infrastructure within the global Regus group.  Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults  Provide technical assistance and training as and when requested, by Line Management to internal and external customers.  Ensure that all requests and work undertaken is logged and maintained effectively throughout the life-cycle of the incident. Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • L2 Network Engineer
      • Feb 2010 - Apr 2012

      Key responsibilities:  Provides Level-2 Support for network or connectivity related incidents (Data/VoIP/Wireless) by resolving Level 2 Incident Requests within SLA.  Supports in troubleshooting and resolving network incidents and problems in all major regions.  Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures.  Liaises with the necessary 3rd Party support groups to expedite incident resolution. Join bridge calls to discuss incident or problem with other team.  Liaises with vendors (AT&T or Telus) for outsourced maintenance activities to be performed on time and within specifications  Distribute reports and extracts data used for weekly meeting and monthly metrics report. Show less

Education

  • Batangas State University
    Bachelor's degree, Electrical, Electronics and Communications Engineering
    2004 - 2009
  • Sacred Heart Academy
    Secondary, Third Honorable Mention
    2000 - 2004
  • Batingan Elementary School
    Primary, Class Valedictorian
    1994 - 2000

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