Experience

Ox Fitness Lab

• Qatar
• Health, Wellness & Fitness
• 1 - 100 Employee

• Data Analyst

  • Dec 2015 - Present



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • May 2015 - Dec 2015

  :Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.:Check to ensure that appropriate changes were made to resolve customers' problems.:Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.:Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.:Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.:Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.:Determine charges for services requested, collect deposits or payments, and/or arrange for billing.:Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.:Examine all relevant information in order to assess validity of complaints and to Obtain determine possible causes, such as extreme weather conditions that could increase utility bills.:Refer unresolved customer grievances to designated departments for further investigation.:Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.



STI College Recto

• Philippines
• Education Management
• 1 - 100 Employee

• Student Assistant

  • Jan 2012 - Mar 2014

  :Keep all computer equipment running smoothly as well as ensuring that computer users are able to interact with this equipment successfully and assist any student’s concern.:Back data up necessary data and make sure that any saved data has not become corrupted.:Install necessary hardware or software to keep up with the school’s changing data storage and communication needs.:Troubleshoot, fix hardware or software issues :Keep all computer equipment running smoothly as well as ensuring that computer users are able to interact with this equipment successfully and assist any student’s concern.:Back data up necessary data and make sure that any saved data has not become corrupted.:Install necessary hardware or software to keep up with the school’s changing data storage and communication needs.:Troubleshoot, fix hardware or software issues