Jay Pulliam, MBA

Site Director at Boys & Girls Clubs of Durham and Orange Counties
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Contact Information
Location
Morrisville, North Carolina, United States, US

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Credentials

  • CPR/AED/First Aid
    John Avery Boys & Girls Club (now Boys & Girls Club of Greater Durham)
    Sep, 2021
    - Sep, 2024

Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Site Director
      • Aug 2023 - Present

    • Teen Center Director
      • Apr 2023 - Oct 2023

    • United States
    • Non-profit Organizations
    • Director of Marketing Operations
      • Jun 2016 - Present

      • Identifies and inform our target audiences to promote collaborative relationships. • Create social media campaigns and initiatives to gain more attraction. • Negotiate contracts between both the organization and potential partners. • Develop evaluations and assessments to record feedback for market strategy improvement. • Identifies and inform our target audiences to promote collaborative relationships. • Create social media campaigns and initiatives to gain more attraction. • Negotiate contracts between both the organization and potential partners. • Develop evaluations and assessments to record feedback for market strategy improvement.

    • United States
    • Entertainment Providers
    • 100 - 200 Employee
    • Settlement Specialist
      • Apr 2022 - Apr 2023
    • Special Project Coordinator
      • Jun 2018 - Apr 2022

      ● Manages the day-to-day operations for the club to ensure full functionality ● Establish programs, activities, and services that prepare youth for success in addition to creating a club environment that facilitates achievement of Youth Development Outcomes. ● Ensure safety, positive values, and ethical behavior by promoting quality programs, appearance of the club, and guidance to members. ● Coordinates with social workers from schools within the school district to address needs of particular families and members to maintain positive relationships. ● Recruit, manage, and provide career development opportunities for staff and volunteers ● Develop and maintain public relations to increase the visibility of programs, services, and activities within the club and community. ● Pilot the Community Food Pantry Program and ensures that items are fully stocked weekly. ● Meet with local partners and develop relationships through programs and outreach ● Conduct weekly staff meetings to ensure progress ● Closely work with underserved and diverse families Show less

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Marketing Promotions Coordinator
      • Jul 2017 - Sep 2017

      • Applied innovative marketing strategies to gain a greater outreach to the local and surrounding communities through social media platforms and face-to-face interaction by using the SWOT analysis. • Competitor analysis and identified what others were doing and researching success rates. • Increased the amount of membership sales by 30% due to identifying locations and audiences expanded by the new marketing strategies put in place. • Created, implemented, and sustained B2B relationships to drive business into the establishment. • Scheduling, payroll, disciplinary actions, and strategic planning for special events for the club. Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Inbound Sales Representative
      • Feb 2017 - May 2017

      • Take inbound calls from prospective customers and provide the exemplary customer service experience. • Sold over $50,000 worth of products services • Entering data into the tracker to ensure that reports are accurate for the supervisors • Take inbound calls from prospective customers and provide the exemplary customer service experience. • Sold over $50,000 worth of products services • Entering data into the tracker to ensure that reports are accurate for the supervisors

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Human Resources Manager
      • Mar 2006 - 2017

      •Compiled and prepared reports and documents pertaining to personnel activities. •Processed retirements, awards, promotions, demotions, financial, and insurance policies for over 2000 soldiers •Knowledgeable of personnel policies, benefits, and procedures. •Kept up-to-date with changing policies and conducted training for soldiers for new updates. •Deployed to Iraq twice in support of the Operation Iraqi Freedom (OIF 2007) and Operation New Dawn (OND 2010) campaigns. •Trained large quantities of soldiers on the USPS system and services before settling on a new base while deployed. Show less

    • Wholesale Building Materials
    • 1 - 100 Employee
    • Brand Ambassador
      • Aug 2016 - Dec 2016

      • Maintained a database for email marketing and product information. • Identified areas of interest for market share and outreach. • Improved marketing strategies for the product locations in retail stores. • Captured consumers through engagements to collect data and recorded product preferences. • Maintained a database for email marketing and product information. • Identified areas of interest for market share and outreach. • Improved marketing strategies for the product locations in retail stores. • Captured consumers through engagements to collect data and recorded product preferences.

    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • Jul 2015 - Aug 2016

      • Strategically created campaigns to drive more business into location through various marketing techniques • Creation of marketing strategies grew business and traffic 50% within a 3-month span. • Used analytical skills to determine and maximize price margins for sales. • Exemplified excellent customer service to prospective and current customers. • Effectively managed a small group of employees with personal and professional development. • Strategically created campaigns to drive more business into location through various marketing techniques • Creation of marketing strategies grew business and traffic 50% within a 3-month span. • Used analytical skills to determine and maximize price margins for sales. • Exemplified excellent customer service to prospective and current customers. • Effectively managed a small group of employees with personal and professional development.

    • Customer Support Representative
      • Jan 2013 - Jul 2015

      • Maintained a high volume workload within a fast paced environment. • Assisted an average 550 customers weekly. • Helped company attain the highest client service ratings (as determined by external auditors) – Earned 100% marks in all categories including communication, listening, problem identification, and resolution skills. • Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. • Maintained a high volume workload within a fast paced environment. • Assisted an average 550 customers weekly. • Helped company attain the highest client service ratings (as determined by external auditors) – Earned 100% marks in all categories including communication, listening, problem identification, and resolution skills. • Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Education

  • Liberty University
    Master of Business Administration - MBA, Non-Profit Management and Leadership
    2020 - 2023
  • Saint Augustine’s University
    Bachelor of Arts - BA, English
    2011 - 2015
  • Saint Augustine’s University
    Bachelor of Arts (B.A.) English, English Language and Literature, General
    2011 - 2015

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