Experience

Assured Data Services Ltd
• Data Architect

  • Jun 2022 - Present


Intelling Ltd

• United Kingdom
• Outsourcing/Offshoring
• 100 - 200 Employee

• Head of MI & BI

  • Mar 2021 - Jun 2022

• Interim Senior MI Analyst

  • Dec 2020 - Mar 2021



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Insight Manager

  • Jan 2019 - Mar 2020

  Working within an agile framework I am the product owner for two data tools a tactical & strategic tool. Launching projects to update tools and consolidate programs we have within the team. Providing high level monthly overviews to the ExCo. Going on data consultancy missions to multinational customers to advise on how to best utilise their multiple sources of data.

• Data Specialist

  • Sep 2018 - Dec 2018

  I created complex visual dashboards using Omniscope. Created documentation and governance in regards to the tool. Maintained the SQLserver and ensured data integrity within Andromeda. I was a dotted line manager to three apprentices, handling their daily workload andtraining them on Omniscope. I ensured there was a trust in this tool as a source of reporting for Customer Operations.

• Data Specialist - Secondment

  • Oct 2017 - Sep 2018

  I was responsible for launching an new visualisation tool (Andromeda). This included the server maintenance, SQL queries, creating of thevisual dashboards, the training and the implementation. I was able to automate most of the manual dashboards and excel reports in the area.Ensured that the customer KPIs were kept to a high standard and recorded through platform migrations. I was a dotted line manager to thegrads that were assigned to our team.

• Service Desk Analyst

  • Mar 2017 - Oct 2017

  Working within an ITIL framework I jeopardy managed high severity tickets to ensure they were resolved within SLA. Monitoring the quality ofthe tickets and providing feedback/coaching. Identifying areas of improvement and then working with the leadership to implement solutions.Training of new employees on the service desk.



Meridian Business Support

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• IT Support

  • Jan 2013 - Jan 2017

  I was 1st line - 3rd line helpdesk support to 300+ employees nationwide. My team maintained everything technology related within thecompany, from the hardware to the voip systems. I was the also responsible for managing and maintaining the smartphone account within thecompany.

• Out of Hours Service Adivsor

  • Oct 2012 - Dec 2012