Experience

Fertility Partnership

• United States
• Medical Practices
• 1 - 100 Employee

• Insurance Coordinator

  • Apr 2015 - Present

  ● Extensive use of electronic medical record system● Verifying insurance benefits and acquire pre certifications and or referrals if needed for all services including but not limited to surgeries and fertility treatments● Prepares detailed documentation for and assists with medical billing● Assist with scribing and assisting the doctor during routine appointments● Prepares charts and required patient information for each day’s schedule as well as cleaning and preparing the exam rooms and outpatient surgery room prior to procedures● Assisting patients with records and paperwork, resolving patient conflicts, scheduling surgeries and appointments, and effectively relays all applicable information● Day-to-day administrative duties such as handling invoices, scheduling, calling in medications to pharmacies, and uses strong communication skill through email, fax, paging, and phone callsAlso, training and assisting new hires on general office and role specific responsibilities. Show less

• Insurance Coordinator

  • Apr 2015 - Present



Magellan Health Services

• Customer Care Coordinator

  • Mar 2013 - Apr 2015

  • Comply to HIPPA Laws • Contact on average of 30 referring physician’s offices, members and imaging providers via telephone per hour, to communicate radiology authorization approvals, denials and appeals information, while maintaining confidentiality • Successfully resolves customer concerns as the first line of contact with minimum escalations • Obtain additional clinical information and facilitate a peer to peer consultations between ordering physician and a Physician Reviewer • Meets health plan deadlines and requirements by completing multiple special project assignments effectively and independently with minimum supervision Show less



Magellan Health

• Maryland Heights, Missouri

• Customer Care Associate

  • Feb 2013 - Apr 2015

  • Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. • Involved in problem resolutions and uses discretion to triage non-clinical decisions • Processes withdrawals and other case status changes as needed. • Consistently meets client and regulatory expectations for accounts in their designated region. • Completes all fax attachments, in between calls, by the end of the day • In 5 minutes or less handle time, listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests • Proactively seeks and participates in ongoing training (formal and informal) Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Reservation Representative

  • Nov 2010 - Feb 2013

  • Specializes in retail, insurance, and corporate reservations • In 4 minutes or less, builds rapport and extends exceptional customer service for US and parts of Canada • Consistently navigates several computer programs to process reservations • Received, researched and successfully resolves sensitive complaint and billing issues • Recognized as top ten representatives for successful reservations and excellent time management • Specializes in retail, insurance, and corporate reservations • In 4 minutes or less, builds rapport and extends exceptional customer service for US and parts of Canada • Consistently navigates several computer programs to process reservations • Received, researched and successfully resolves sensitive complaint and billing issues • Recognized as top ten representatives for successful reservations and excellent time management



Walmart

• United States
• Retail
• 700 & Above Employee

• Receiving Associate

  • 2008 - 2010

  • Overnight receiving associate responsible for stocking of new freight • Responsible for independent merchandising projects • Displays great customer service • Overnight receiving associate responsible for stocking of new freight • Responsible for independent merchandising projects • Displays great customer service



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Agent

  • 2007 - 2008

  • Rental of vehicles to domestic and business customers both in person and by phone • Use of time management handling calls inbound and outbound for inquiring customers inbetween reservations • Independently handled customer or rental issues • Excelled in competitive selling rewarded with multiple bonus awards • Rental of vehicles to domestic and business customers both in person and by phone • Use of time management handling calls inbound and outbound for inquiring customers inbetween reservations • Independently handled customer or rental issues • Excelled in competitive selling rewarded with multiple bonus awards



NASCAR SpeedPark

• Accounting/Lead

  • 2005 - 2007

  • Responsible for supervising and delegating tasks to ride attendants along with sales and retail associates • Directly assists with training new hires as well as coachings • Daily responsibility of data entry, faxing, and other office duties • Occasionally involved in corporate reservations • Overseer of bookkeeping and maintain records of $15,000.00 on a daily basis • Responsible for supervising and delegating tasks to ride attendants along with sales and retail associates • Directly assists with training new hires as well as coachings • Daily responsibility of data entry, faxing, and other office duties • Occasionally involved in corporate reservations • Overseer of bookkeeping and maintain records of $15,000.00 on a daily basis