Jayne Leitao
Customer Success Manager at 24Slides- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
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Danish Professional working proficiency
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Konkani Elementary proficiency
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Hindi Elementary proficiency
Topline Score
Bio
Credentials
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Capstone: Your Story
CourseraOct, 2018- Nov, 2024 -
Creative Writing Specialization
CourseraOct, 2018- Nov, 2024 -
Creative Writing: The Craft of Style
CourseraMar, 2018- Nov, 2024 -
Creative Writing: The Craft of Setting and Description
CourseraFeb, 2018- Nov, 2024 -
Creative Writing: The Craft of Character
CourseraNov, 2017- Nov, 2024 -
Creative Writing: The Craft of Plot
Wesleyan UniversityOct, 2017- Nov, 2024 -
International Certificate of Education with Merit
University of CambridgeAug, 2011- Nov, 2024 -
Certificate of Appreciation in Recognition of Highest Average
Canadian International School BangaloreJan, 2011- Nov, 2024 -
Certification of Appreciation in Recognition of an 'A' as Highest Average
Canadian International School BangaloreJan, 2011- Nov, 2024
Experience
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24Slides
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Denmark
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Design Services
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200 - 300 Employee
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Customer Success Manager
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May 2022 - Present
As part of the Sales team, I have full ownership of the Corporate account portfolio and lead the renewal process, as well as creating and maintaining relationships with the customers to ensure retention. I identify growth opportunities, and execute plans to build the pipeline and increase revenue per customer, while proactively predicting churn risk. As part of the Sales team, I have full ownership of the Corporate account portfolio and lead the renewal process, as well as creating and maintaining relationships with the customers to ensure retention. I identify growth opportunities, and execute plans to build the pipeline and increase revenue per customer, while proactively predicting churn risk.
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Prezentor
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Denmark
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Software Development
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1 - 100 Employee
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Content Expert
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Oct 2020 - May 2022
Along with being one of Prezentor's proud Customer Success Managers, I am now proud to announce I am also officially a Content Expert! With this role, I know our product and its capabilities so well, that I am able to run extremely successful content workshops and optimization meetings with our clients, taking their presentations to the next level and achieving their Sales and Marketing goals! There's no better role than one that allows me to put my fingers in the social, technical and creative pies, all at once. Show less
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Customer Success Manager
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Oct 2019 - May 2022
Prezentor is a powerful Sales Enablement platform that transforms sales.The Prezentor app for tablet, desktop and mobile equips sales teams with everything they need to create the best buyer experience.Easily build unique interactive presentations and manage excel sheets, pdf's, sales videos and much more. With our agenda and email tool you always arrive prepared and follow up fast on sales meetings. Tracking of emailed material provides insight to when, how, and what the customer looks at and gives you an indication of when to best follow up.While sales do what they do best, Prezentor automatically gathers valuable statistical data about customer preferences, sales flows and much more. Prezentor can easily be integrated with your preferred CRM system for optimal data, reporting and time management. Show less
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SimpleSite
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Denmark
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Technology, Information and Internet
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1 - 100 Employee
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Product Coordinator
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Jun 2018 - Oct 2019
Responsible for making sure our Customer Support team - who are based all around the world - are up-to-date and have all the required tools and information regarding our product, its updates and any malfunctions. This requires me to know at all times what the Customer Support team are struggling with, as well as every action happening at HQ, and making sure communicating this information is swift, efficient, and any changes to the support material are instantaneous. I create and maintain our Standard Answer system, report Bug statuses between the CS team and the Development team (which requires technical understanding), provide refunds, take care of Paypal chargebacks and compile a wishlist from customers to send to the Developers. Show less
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Team Customer Discovery - UK Researcher
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Jan 2018 - Oct 2019
Part of a four-person multi-market team in an innovative research project that aims to re-devise the strategy of how to best cater to customer needs. This includes:• Training in interview techniques from the company /Et al. • Facilitated analyses sessions with the company Is It A Bird.• 58 semi-structured interview-based phone calls between three different markets in two weeks.• Creating an analyses and presentation method for data collection through a wide range and highly diverse amount of information in order to produce key, unbiased insights and thus discover customer needs.• Create forward strategy on integration of insights on needs into company. Show less
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Project Assistant
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Oct 2017 - Jan 2018
Assisted on two projects for SimpleSite.com.The first included:• Extrapolating information about user trends, by observing and formatting profile information. • Personally surveying 135 users in two days, increasing productivity from 6 profiles per hour, to 10 profiles per hour from one day to the next (60% productivity increase over two days.)The second project included:• Fine-tuning the English help sheets available to new customer service employees, • Document reviewing• Proof reading • Editing• Formatting• ProducingCurrently working on several projects for the company; being used as a multi-faceted assistant within the administration area. Show less
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Constant Content
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Ghost and Copy Writer
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Apr 2016 - Oct 2017
Creator of quality content with a broad and versatile spectrum of articles. Creator of quality content with a broad and versatile spectrum of articles.
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Jayan's Boutique Suites
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Goa, India
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Operations Executive
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Dec 2015 - Apr 2016
• Due to success of PR company, was hired to assist the opening season of a new, high-grade quality hotel in South Goa, India. • Managed, organize and oversee the various aspects of the trademark. • Made contact with major travel companies, and vastly improved marketing skills. • Created database of major connections . • Sustained comfort of customers and micro-managed each client's needs. • Ensured flow of organization within the hotel management. • Due to success of PR company, was hired to assist the opening season of a new, high-grade quality hotel in South Goa, India. • Managed, organize and oversee the various aspects of the trademark. • Made contact with major travel companies, and vastly improved marketing skills. • Created database of major connections . • Sustained comfort of customers and micro-managed each client's needs. • Ensured flow of organization within the hotel management.
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Palolem PR
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India
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Public Relations and Communications Services
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Founder
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Jan 2014 - Apr 2016
•Founded a small P.R. company in Goa, India. •Used intrinsic abilities in organization, communication and document preparation to bring company to local success. •Balanced projects ranging from charity events to local business promotion. •Incurred 100% customer satisfaction reviews. •Founded a small P.R. company in Goa, India. •Used intrinsic abilities in organization, communication and document preparation to bring company to local success. •Balanced projects ranging from charity events to local business promotion. •Incurred 100% customer satisfaction reviews.
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Vidya Aranya School
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India
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Education Management
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English Teacher
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Aug 2013 - Mar 2014
• Volunteered at a small local school, greatly developing skills with children and families and learning extreme patience with dealings in highly energetic and often precarious situations. • Helped to maintain the children's eating routines, using organizational abilities to successfully work out a schedule that benefit all. • Volunteered at a small local school, greatly developing skills with children and families and learning extreme patience with dealings in highly energetic and often precarious situations. • Helped to maintain the children's eating routines, using organizational abilities to successfully work out a schedule that benefit all.
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Education
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2011 - 2013
City and Islington College
A-Level, English Language and Literature, General -
2011 - 2013
City and Islington College
A-Level, Communication and Media Studies -
2009 - 2011
Canadian International School
IGCSE, General Studies -
City and Islington College
A-Level, Drama and Dramatics/Theatre Arts, General
Community
