Jayne Rout

School Counselor at Korus Connect
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Auslan working with deaf Limited working proficiency
  • Croatian Elementary proficiency
  • Spanish Limited working proficiency
Skills

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Bio

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Credentials

  • Certified Chaplain
    Chaplaincy Australia
    Feb, 2022
    - Oct, 2024
  • Managing a Customer Contact Center
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • Project Management Foundations: Schedules
    LinkedIn
    Jan, 2019
    - Oct, 2024
  • Diploma of Leadership and Management
    Open Training Institute
    Jul, 2017
    - Oct, 2024
  • Training and Assessment Cert IV
    Australian Institute of Management

Experience

  • Korus Connect
    • Australia
    • Civic and Social Organizations
    • 1 - 100 Employee
    • School Counselor
      • Jul 2022 - Present

  • Greater Western Water
    • Australia
    • Utilities
    • 400 - 500 Employee
    • Quality Analyst
      • Jul 2021 - Jul 2022

  • City West Water
    • Australia
    • Utilities
    • 100 - 200 Employee
    • Customer Experience Quality Analyst
      • Jul 2019 - Jul 2022

      Redeveloping our quality framework, piloting a program to create a robust quality program for our business. Auditing and assessment to gain Customer insights and improve performance.

    • Customer Experience Quality Trainer and Assessor
      • Mar 1997 - Jul 2022

      Currently working within Strategic Services team, I meet with company stakeholders to support the business to achieve and improve their customer quality service standards.

    • Digital Metering Customer Stream Lead
      • Jul 2018 - Jul 2019

      Mapping processes and documents for our Customer Operations Department. I provided management system training and completed quality audits to ensure our quality service standards were maintained. Statistics and administration support was given to incoming Team Leaders and Managers.

    • Customer Experience Business Analyst
      • Mar 1997 - Jun 2018

      Digital Metering Project BA

    • Contact Centre Team Leader
      • Mar 2016 - Oct 2016

      Leading a team of 15 agents. Blended skills of processing tasks as well as ensuring grade of service will be managed. This is a secondment position.

    • Team Leader Customer Operations
      • Jun 2011 - May 2013

      Managed a team of 12 agents and was responsible for the billing and customer movement aspects of our business.

Education

  • Australian Institute of Management
    Training and Assessment Cert IV, Workforce Development and Training
    2014 - 2015
  • Alphacrucis College
    Diploma of Chaplaincy, Pastoral Care
    2019 - 2021
  • Open Training Institute
    Diploma of Leadership and Management, Business Administration, Management and Operations
    2015 - 2017
  • Alphacrucis College
    Bachelor of Applied Social Science BaSS, Social Work
    2019 - 2024

Community

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