Experience

TPP Retail

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Support Manager

  • May 2021 - Present



OfficeTeam Limited

• United Kingdom
• Retail Office Equipment
• 200 - 300 Employee

• Print Business Development Support

  • Sep 2013 - Jul 2020

  - Working as part of the new business team to acquire new clients, generate new business, manage existing business contracts, create business development initiatives. - Managing the production of internal reports, such as KPI's, SLA's and cost reports to the print customer service managers. - Training new members of staff within PrintTeam. - Liaising closely with operations and production so as to deliver value, quality and service to clients in a timely manner. - Supporting new business clients with their orders and queries. - After sales management and delivery of upselling initiatives. - Managing the customer support process to ensure customer service advisors are processing quotes/orders on time and providing support and training where necessary. - PA support to Business Development Director, including: diary management, travel and accommodation management, organising corporate events and expenses. - Procurement of external supplies for major account customers. - Responsible for managing the sales, orders and customer srevice for business critical customers. - Responsible for troubleshooting and managing delicate customer issues for major clients. - General ad hoc administration and customer service duties. Show less

• Print Customer Support Advisor

  • Feb 2009 - Sep 2013

  - Producing and distributing print reports for board to track individual and company wide targets. - Assisting in the general print administration of all accounts. - Responsible for all print business and marketing business orders, from the date the order is placed to the date the order is despatched. - Invoicing and accounts management. - Raising credits and recharges for customers when required. - Dealing with customer queries over the phone including liaising with suppliers. - Liaising with national offices to ensure cohesion for national clients with multiple sites. - Implementation of new accounts won. - General ad hoc support to customers and management. - Complaint handling. Show less



Adare SEC

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Account Co-ordinator

  • Dec 2008 - Feb 2009

  - Handling of account for major company client Whitbread Uk (Premier Inn). - Deal promptly and accurately with queries from customers on orders and quotations. - Identify and respond to service opportunities to maximize sales within the account. - Advise on and resolve any invoicing queries to ensure prompt invoicing of customers. - Maintaining accurate filing of order specs and archiving. - Complete orders within the service level agreements for each account. - Make reasoned decisions on margins to be applied, particularly on lower value work. - Work closely with Client Services Manager to manage and maintain brand. Show less



OyezStraker Office Supplies Ltd

• Business Supplies & Equipment
• 1 - 100 Employee

• Print Administrator

  • Jul 2004 - Dec 2008

  - Working as a member of a team responsible for a wide range of administrative duties within a busy print office including order processing, invoicing and web ordering. - For one of our larger accounts responsible for all print business from the date the order is placed to the date the order is dispatched. - Excellent IT skills including the creation and use of spreadsheets in excel and writing letters using word. - Dealing with customer queries over the phone including liaising with suppliers and head office. - Liaising with our accounts department for the running of the month end reports and checking for errors. - Arranging couriers for dispatch department. Show less