Experience

Mercury Training Services Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Tutor and Assessor

  • Feb 2019 - Present

  Teaching a diverse range of people in Employability, Customer Service, Team Leading, Security, Conflict Management, Physical Intervention, CCTV, First line Mangangement and facilities management. Teaching a diverse range of people in Employability, Customer Service, Team Leading, Security, Conflict Management, Physical Intervention, CCTV, First line Mangangement and facilities management.



intu

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Guest Services Duty Manager

  • Jul 2015 - Dec 2018

• Security Manager

  • Aug 2011 - Jul 2015

  Liasing with local, regional and national governing bodies in relation to crime, anti social behaviour and anti terrorism. An analytical approach is taken to the operation to ensure the correct patrol strategies are implemented dependent on seasonal and current crime trends. With an average of 25 million visitors per year the focus has to be on customer care, experience and service, maintaining communications with anchour stores and management to ensure they are fully briefed on the current trends and site issues. Show less