Jayne Elkin
Dispute Resolution Leader at Ombudsman Services- Claim this Profile
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English Native or bilingual proficiency
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French Full professional proficiency
Topline Score
Bio
Credentials
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Building Trust (2018)
LinkedInMay, 2022- Oct, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInMay, 2022- Oct, 2024 -
Daniel Pink on Motivation
LinkedInApr, 2022- Oct, 2024 -
Communicating in the Language of Leadership
LinkedInFeb, 2022- Oct, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInJan, 2022- Oct, 2024 -
Leading and Motivating People with Different Personalities
LinkedInSep, 2021- Oct, 2024 -
Coaching Employees through Difficult Situations
LinkedInMar, 2021- Oct, 2024 -
Leading Productive One-on-One Meetings
LinkedInMar, 2021- Oct, 2024 -
Performance Management: Conducting Performance Reviews
LinkedInMar, 2021- Oct, 2024 -
Coaching Skills for Leaders and Managers
LinkedInFeb, 2021- Oct, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInFeb, 2021- Oct, 2024 -
Having Difficult Conversations
LinkedInFeb, 2021- Oct, 2024 -
Leading Virtual Meetings
LinkedInFeb, 2021- Oct, 2024 -
Leading Virtually: Vulnerability and Presence when Working from Home
LinkedInFeb, 2021- Oct, 2024 -
Leading with Emotional Intelligence
LinkedInFeb, 2021- Oct, 2024 -
Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
LinkedInFeb, 2021- Oct, 2024 -
Tips for Working Remotely
LinkedInFeb, 2021- Oct, 2024
Experience
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Ombudsman Services
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United Kingdom
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Non-profit Organizations
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200 - 300 Employee
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Dispute Resolution Leader
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Feb 2021 - Present
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Barclays UK
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United Kingdom
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Banking
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700 & Above Employee
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Quality Assurance
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Aug 2020 - Oct 2020
Responsible for completing quality checks for a team working a short-term contract within the complaints department to ensure complaints are worked in line with the regulated FCA requirements and requirements of the client. Responsible for completing quality checks for a team working a short-term contract within the complaints department to ensure complaints are worked in line with the regulated FCA requirements and requirements of the client.
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J.Elkin Consultancy Ltd
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United Kingdom
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Legal Services
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Managing Director
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Jul 2011 - Aug 2020
Managing director of my own company and working for a large corporate banking group as a Quality Assurance Consultant, ensuring quality to the business as a whole, specialising in the mis-selling of PPI Managing director of my own company and working for a large corporate banking group as a Quality Assurance Consultant, ensuring quality to the business as a whole, specialising in the mis-selling of PPI
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Education Nationale
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Education Administration Programs
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1 - 100 Employee
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Language Assistant
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Oct 2009 - May 2010
Language assistant, teaching English in three primary schools in South France; involving taking entire classes (of 30 children, from ages 5-11) for hour long lessons. This comprised using my own initiative in order to build lesson plans, provide handouts, be able to adapt to the relevant age group and liaise in French with all staff Language assistant, teaching English in three primary schools in South France; involving taking entire classes (of 30 children, from ages 5-11) for hour long lessons. This comprised using my own initiative in order to build lesson plans, provide handouts, be able to adapt to the relevant age group and liaise in French with all staff
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Education
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2007 - 2011
University of Chester
French with Criminology, French Language and Criminology, year abroad teaching English as a second language
Community
