Experience

LiquiDonate
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Operations Administrator

  • Aug 2023 - Present


ForUsAll

• United States
• Financial Services
• 1 - 100 Employee

• ERISA Compliance Specialist

  • Jan 2023 - Jun 2023

  Spearheaded compliance audits for plan administration, ensuring that plans were fully compliant with relevant regulations and had up-to-date documentation, including Form 5500. By conducting comprehensive audits, I verified the adherence to all necessary guidelines. In cases where any non-compliance was identified, I promptly implemented corrective actions to mitigate potential risks. The process of conducting these audits was streamlined, resulting in increased efficiency and accuracy in… Show more Spearheaded compliance audits for plan administration, ensuring that plans were fully compliant with relevant regulations and had up-to-date documentation, including Form 5500. By conducting comprehensive audits, I verified the adherence to all necessary guidelines. In cases where any non-compliance was identified, I promptly implemented corrective actions to mitigate potential risks. The process of conducting these audits was streamlined, resulting in increased efficiency and accuracy in assessing plan administration compliance.

• Operations Analyst

  • Nov 2022 - Jun 2023

  Remote Oversaw, improved, and managed a vast network of 200+ payroll systems, effectively processing over $200 million in payments annually. During integration challenges with QuickBooks, Gusto, and Paychex plans, I skillfully managed operations to ensure seamless workflow. Additionally, I successfully streamlined various manual processes, optimizing efficiency and accuracy across the payroll management system.



Stealth Startup

• India
• Financial Services

• Project Manager Vendor Operations

  • Mar 2022 - Nov 2022

  Oversaw, optimized, and built the vendor management processes. Coordinated and executed projects involving our vendors, ensuring seamless collaboration and successful outcomes. Working closely with cross-functional teams, vendors, and stakeholders, Drove project delivery while maintaining a focus on quality, cost-effectiveness, and timely completion. Additionally, created training documentation for the offshore team, empowering them to handle vendor-related tasks effectively. The implementation… Show more Oversaw, optimized, and built the vendor management processes. Coordinated and executed projects involving our vendors, ensuring seamless collaboration and successful outcomes. Working closely with cross-functional teams, vendors, and stakeholders, Drove project delivery while maintaining a focus on quality, cost-effectiveness, and timely completion. Additionally, created training documentation for the offshore team, empowering them to handle vendor-related tasks effectively. The implementation of these new processes resulted in significant time and cost savings for the company, enhancing overall operational efficiency.

• Process Improvement Manager

  • Mar 2022 - Nov 2022

  I drove continuous improvement initiatives that boosted efficiency, elevated quality, and exceed customer expectations. Lead cross-functional teams, Identified opportunities for enhancement, designed comprehensive improvement plans, and meticulously monitor progress against key performance indicators. Team building and group facilitation are key elements of my approach, fostering collaboration and innovative thinking. By leveraging my expertise in process optimization, I committed to propelling… Show more I drove continuous improvement initiatives that boosted efficiency, elevated quality, and exceed customer expectations. Lead cross-functional teams, Identified opportunities for enhancement, designed comprehensive improvement plans, and meticulously monitor progress against key performance indicators. Team building and group facilitation are key elements of my approach, fostering collaboration and innovative thinking. By leveraging my expertise in process optimization, I committed to propelling the company toward greater success, one improvement at a time.

• Onboarding Operations Specialist

  • Jul 2021 - Mar 2022

  As an Onboarding Specialist, I facilitated the successful integration of new clients onto our software, providing high-quality customer training through various channels such as phone, video conferencing, and other methods. I oversaw the onboarding cycle plan for each account, ensuring that deadlines were met and client needs were identified and addressed in a polite and efficient manner, preparing them for technical execution and defining the required configuration. I took full… Show more As an Onboarding Specialist, I facilitated the successful integration of new clients onto our software, providing high-quality customer training through various channels such as phone, video conferencing, and other methods. I oversaw the onboarding cycle plan for each account, ensuring that deadlines were met and client needs were identified and addressed in a polite and efficient manner, preparing them for technical execution and defining the required configuration. I took full responsibility for addressing and resolving any customer concerns before they escalated into confrontations, prioritizing the satisfaction of both the firm and the client. As a key member of the ZenDesk pod, I leveraged my expertise in SQL to query and analyze data, enabling me to improve processes and identify areas for optimization.



Uber

• Türkiye
• Advertising Services
• 100 - 200 Employee

• Operations Coordinator - VIP Menus at Uber

  • Mar 2021 - Jun 2021

  Nashville, Tennessee, United States As a key member of the VIP Menus Team transitioning from Postmates to UberEats, I expertly coordinated with multiple teams and stakeholders to solve complex problems and improve workflow. With a team of 10 coordinators and two managers, I delegated tasks and cross-collaborated with 2-4 teams per issue. I became skilled in triaging tickets through an Atlassian JIRA system utilizing an Agile workflow, scoping projects, and effectively communicating updates to stakeholders. I played a significant… Show more As a key member of the VIP Menus Team transitioning from Postmates to UberEats, I expertly coordinated with multiple teams and stakeholders to solve complex problems and improve workflow. With a team of 10 coordinators and two managers, I delegated tasks and cross-collaborated with 2-4 teams per issue. I became skilled in triaging tickets through an Atlassian JIRA system utilizing an Agile workflow, scoping projects, and effectively communicating updates to stakeholders. I played a significant role in overhauling the menu for several fortune 500 brands on the platform, collaborating with Account Management, conducting research, and ensuring client goals were met. As a team leader, I utilized mediation and coaching skills to navigate interpersonal issues and encouraged professional development through sharing resources for continued learning. I also monitored our workflow processes and created documents to establish best practices for optimal efficiency. Show less



Postmates Inc.

• Software Development

• Strategic Brand Manager

  • Mar 2020 - Mar 2021

  Nashville, Tennessee, United States As the Strategic Brand Manager, I was responsible for overseeing the menu content for 31 of the largest strategic brands, including Walgreens, Taco Bell, Rite Aid, and 7/Eleven. My role included serving as the DRI for all-new convenience vertical menus, which involved collaborating with cross-functional teams to develop and launch new menu items. In addition to managing the existing menu offerings, I was tasked with maintaining a list of new and seasonal items, and limited-time offers… Show more As the Strategic Brand Manager, I was responsible for overseeing the menu content for 31 of the largest strategic brands, including Walgreens, Taco Bell, Rite Aid, and 7/Eleven. My role included serving as the DRI for all-new convenience vertical menus, which involved collaborating with cross-functional teams to develop and launch new menu items. In addition to managing the existing menu offerings, I was tasked with maintaining a list of new and seasonal items, and limited-time offers (LTOs), and tracking their availability across locations. To ensure seamless operations, I worked cross-collaboratively with Product, Account Management, Business Operations, and Sales teams to onboard, update, and manage these large strategic brands platform-wide. Throughout this process, I regularly communicated with internal stakeholders and external partners to ensure the accuracy and completeness of menu content. I worked closely with teams both domestically and internationally to ensure that all brand requirements were met and that the menus were updated in a timely manner. In addition to managing the menu content, I also played a key role in analyzing menu performance data, identifying trends, and making strategic recommendations for menu updates and optimizations. My attention to detail, cross-functional collaboration, and ability to manage multiple priorities contributed to the successful execution of menu content management initiatives.

• Senior Catalog & Integrations Coordinator

  • Mar 2019 - Mar 2020

  Nashville, Tennessee As a Senior Operations Coordinator for Postmates, I focused on improving menus, accessibility, and customer-facing brand profile. Specifically, I worked in Brand Content Management within Inventory Operations, networking with Account Management and coordinating large-scale updates to pricing and availability. Using Atlassian Jira, I scoped new requests and delegated tasks to qualified agents while staying on top of project workflow. I also organized data using Chartio and Excel, ensuring… Show more As a Senior Operations Coordinator for Postmates, I focused on improving menus, accessibility, and customer-facing brand profile. Specifically, I worked in Brand Content Management within Inventory Operations, networking with Account Management and coordinating large-scale updates to pricing and availability. Using Atlassian Jira, I scoped new requests and delegated tasks to qualified agents while staying on top of project workflow. I also organized data using Chartio and Excel, ensuring third-party partners had accurate information. I managed multiple agents and provided guidance on interpersonal and productivity issues. As a skilled communicator, I constructed timelines and encouraged professional development for my peers.

• Senior Supervisor Fleet Support

  • Jun 2017 - Mar 2019

  Nashville, Tennessee In my role as a Senior Supervisor, I provided end-to-end support to couriers, from onboarding to active delivery and payout adjustments. I collaborated closely with TaskUS, an international VPO, to develop and streamline processes that ensured timely delivery of 1099 tax documentation and guidance to couriers. To maintain high standards of performance, I monitored associates' adherence to company policies and metrics, and conducted weekly coaching sessions to help them achieve their… Show more In my role as a Senior Supervisor, I provided end-to-end support to couriers, from onboarding to active delivery and payout adjustments. I collaborated closely with TaskUS, an international VPO, to develop and streamline processes that ensured timely delivery of 1099 tax documentation and guidance to couriers. To maintain high standards of performance, I monitored associates' adherence to company policies and metrics, and conducted weekly coaching sessions to help them achieve their career objectives. Leveraging my analytical skills, I proactively analyzed incoming calls and emails for patterns and trends, and provided actionable insights to improve customer service. During the team's transition from an email contact center to an inbound call center, I provided invaluable assistance with training and implementation, ensuring a smooth and successful transition.

• Fleet Support Specialist

  • Mar 2017 - Jun 2017

  Nashville, Tennessee As one of the founding members of Nashville's Fleet Support team, I played a crucial role in establishing standard operating procedures (SOPs) for our operations. My ability to respond quickly and efficiently to courier concerns in real-time was an essential component of my work, particularly when faced with high-pressure situations. To ensure the highest level of platform security and quality, we utilized internal technologies to conduct and review courier background checks. This… Show more As one of the founding members of Nashville's Fleet Support team, I played a crucial role in establishing standard operating procedures (SOPs) for our operations. My ability to respond quickly and efficiently to courier concerns in real-time was an essential component of my work, particularly when faced with high-pressure situations. To ensure the highest level of platform security and quality, we utilized internal technologies to conduct and review courier background checks. This involved staying up-to-date with the latest technological developments in the field, as well as maintaining a keen eye for detail to ensure that all security measures were properly implemented. Throughout my time on the team, I worked collaboratively with my colleagues to continuously improve our processes and operations. I took on a leadership role in identifying areas for improvement, developing and implementing new SOPs, and training new team members on our protocols. In addition to my core responsibilities, I also took on additional tasks as needed. This included providing support to other teams within the company, as well as taking on special projects to improve the overall effectiveness and efficiency of our operations. Overall, my contributions were instrumental in establishing a strong foundation for the Fleet Support team in Nashville, and I am proud to have played a key role in its success.

• Buyer Experience Associate

  • Aug 2016 - Mar 2017

  Nashville, Tennessee As a Customer Service Representative, I delivered exceptional and compassionate support to customers through both written correspondence and phone conversations. My commitment to providing top-notch service resulted in consistently high scores on Quality Assessments, and I received consistently positive feedback from customers regarding the quality of my interactions. Through active listening and clear communication, I was able to anticipate and address customers' needs with a high degree of… Show more As a Customer Service Representative, I delivered exceptional and compassionate support to customers through both written correspondence and phone conversations. My commitment to providing top-notch service resulted in consistently high scores on Quality Assessments, and I received consistently positive feedback from customers regarding the quality of my interactions. Through active listening and clear communication, I was able to anticipate and address customers' needs with a high degree of accuracy and efficiency, helping to build lasting relationships with the company's client base.



A'GACI LLC

• Fashion Consultant

  • May 2014 - Oct 2016

  Murfreesboro, Tennessee As a fashion consultant, I excelled in providing exceptional customer service by enthusiastically greeting customers, promoting merchandise, and exceeding their expectations to maximize sales. I monitored inventory, ensured the store was clean and protected company assets. I consistently maintained a high level of energy and work ethic, resulting in strong sales-per-hour productivity. I strictly adhered to company policies and procedures to ensure compliance and contributed to a positive… Show more As a fashion consultant, I excelled in providing exceptional customer service by enthusiastically greeting customers, promoting merchandise, and exceeding their expectations to maximize sales. I monitored inventory, ensured the store was clean and protected company assets. I consistently maintained a high level of energy and work ethic, resulting in strong sales-per-hour productivity. I strictly adhered to company policies and procedures to ensure compliance and contributed to a positive work environment with my enthusiastic and energetic attitude. Show less



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Server and Sever Assistant

  • Jun 2012 - Aug 2013

  Tullahoma, Tennessee As a skilled server, I delivered exceptional dining experiences by providing personalized service, expert recommendations, and food and drink pairings to guests. I performed a range of daily tasks, including accurately taking orders, promptly serving hot food, clearing tables, and managing transactions with attention to detail and efficiency.