Executive Assistant

• Mar 2023 - Present

Team Assistant

• Aug 2022 - Feb 2023

Team Administrator (Financial Services & Technology, Change, and Transformation)

• Oct 2021 - Feb 2023

Recruitment Team Administrator for two teams: Financial Services & Technology, Change, and Transformation. Recruitment Team Administrator for two teams: Financial Services & Technology, Change, and Transformation.

PA to Director / Administrative Assistant

• Aug 2021 - Oct 2021

3 month FTC 3 month FTC

Head of Reception

• Jul 2021 - Aug 2021

• Reservations • Receptionist team training • Diary management • Event management • Customer service and compliant handling • Marketing of in-store products and events • Administrative duties • Reservations • Receptionist team training • Diary management • Event management • Customer service and compliant handling • Marketing of in-store products and events • Administrative duties

Restaurant Duty Manager & HR Representative

• Nov 2020 - Jun 2021

As Restaurant Duty Manager, I oversee all Front of House operations and day-to-day happenings in this high-end, fine-dining establishment. My duties include overseeing reception / front desk operations, diary and reservation management, customer feedback and communication, service and bar staff team leadership and ordering and inventory management. I also act as the HR Representative and Health & Safety Officer, where I design and implement new staff member training, on-the-job training and improvement sessions and office administrative duties.

Private Super Yacht Stewardess

• May 2019 - Jul 2020

On this high-profile private yacht, I am responsible for ensuring the highest level of food sliver-service, cocktail-making and beverage service, housekeeping and laundry for both front and back-of-house areas. On this high-profile private yacht, I am responsible for ensuring the highest level of food sliver-service, cocktail-making and beverage service, housekeeping and laundry for both front and back-of-house areas.

Wedding Coordinator

• Mar 2018 - Oct 2018

On this beautiful tropical island, I was responsible for assisting the Event Manager with planning, venue set-up and breakdown, special request handling, communicating with food and beverage service staff and overseeing proceedings on the day. On this beautiful tropical island, I was responsible for assisting the Event Manager with planning, venue set-up and breakdown, special request handling, communicating with food and beverage service staff and overseeing proceedings on the day.

Private Yacht Stewardess

• Mar 2017 - Dec 2017

On this dual-season yacht which was used for both personal use as well as for racing and regattas, I was responsible for the management and general overview of all interior activities. When used by the owners or guests, I ensured that housekeeping, laundry, food and beverage service and, party and event planning were carried out to the highest degree. During racing season, I ensured that all race crew were looked after and kept the yacht’s interior in good working order. On this dual-season yacht which was used for both personal use as well as for racing and regattas, I was responsible for the management and general overview of all interior activities. When used by the owners or guests, I ensured that housekeeping, laundry, food and beverage service and, party and event planning were carried out to the highest degree. During racing season, I ensured that all race crew were looked after and kept the yacht’s interior in good working order.

Private Yacht Stewardess

• Jan 2016 - Jan 2017

My role as Sole Stewardess was to oversee all areas of the yacht's interior, including provisioning for food & beverage and general supplies, inventory and par-level management, housekeeping and laundry, food and beverage service, on-board safety of guests, special request handling, onboard and shore-side party and event planning. As onboard cook, I was also responsible for providing daily healthy and nutritious meals for between 3 and 8 guests and crew. My role as Sole Stewardess was to oversee all areas of the yacht's interior, including provisioning for food & beverage and general supplies, inventory and par-level management, housekeeping and laundry, food and beverage service, on-board safety of guests, special request handling, onboard and shore-side party and event planning. As onboard cook, I was also responsible for providing daily healthy and nutritious meals for between 3 and 8 guests and crew.

Duty Manager

• Sep 2015 - Feb 2016

As Duty Manager at South Africa's largest privately-owned game reserve, I was responsible for the overall daily operations of the Exclusive Luxury Guest Lodge. I dealt with guests on a personal level, handled special requests and complaints, oversaw food and beverage service and communicated with chefs, performed weekly on-the-job training and performance reviews of staff, supervised the in-house gift shop, promoted additional stays and services and, acted as a bridge between senior management and my staff.

Restaurant Manager

• Feb 2015 - Aug 2015

After being taken over by new owners, I was hired to essentially "start from scratch" as restaurant manager. I interviewed, hired and trained all front and back of house staff, implemented new standard operating procedures, put in place admin and filing systems, helped in developing marketing strategies, worked on positive guest interactions and satisfaction ratings and saw to the overall operation of the business. After being taken over by new owners, I was hired to essentially "start from scratch" as restaurant manager. I interviewed, hired and trained all front and back of house staff, implemented new standard operating procedures, put in place admin and filing systems, helped in developing marketing strategies, worked on positive guest interactions and satisfaction ratings and saw to the overall operation of the business.

Stateroom Attendant

• Aug 2014 - Jan 2015

I worked onboard the Crystal Symphony, a 6-star Luxury Cruise Liner whilst on her World Tour voyage across over 19 countries as a Stateroom Attendant. My duties included, but were not limited to the Cleaning and General Upkeep of onboard Guest Staterooms, Laundry Collection, Recording and Delivery, Special Request Handling, Complaint Handling, Marketing of onboard Activities and daily Guest Interaction. I worked onboard the Crystal Symphony, a 6-star Luxury Cruise Liner whilst on her World Tour voyage across over 19 countries as a Stateroom Attendant. My duties included, but were not limited to the Cleaning and General Upkeep of onboard Guest Staterooms, Laundry Collection, Recording and Delivery, Special Request Handling, Complaint Handling, Marketing of onboard Activities and daily Guest Interaction.

Housekeeping / Sales & Marketing Intern

• Sep 2013 - Dec 2013

I took part in a 10 week internship at the Hilton Durban Hotel, during which time I gained knowledge and experience in the following areas: laundry, rooms supervision, shaddow management, inventory management and control, purchasing and stores, and sales and marketing. I took part in a 10 week internship at the Hilton Durban Hotel, during which time I gained knowledge and experience in the following areas: laundry, rooms supervision, shaddow management, inventory management and control, purchasing and stores, and sales and marketing.

Front Desk Intern

• Mar 2013 - Jun 2013

I took part in a 3 month internship program at Front Desk, where I expanded my experience in reception, reservations, switchboard, concierge and guest relations, night audit and revenue management. I took part in a 3 month internship program at Front Desk, where I expanded my experience in reception, reservations, switchboard, concierge and guest relations, night audit and revenue management.

Food and Beverage Intern

• Oct 2012 - Dec 2012

As an intern in the Food and Beverage Department, I was able to improve on skills in various departments such as food and beverage service, bartending, banqueting and hostessing for a period of 3 months. As an intern in the Food and Beverage Department, I was able to improve on skills in various departments such as food and beverage service, bartending, banqueting and hostessing for a period of 3 months.

Kitchen Intern

• May 2012 - Jul 2012

To gain specialised knowledge and experience in the kitchen, I took part in an Internship in the many kitchens at the Sibaya property. Working in the hotel, casino, restaurant and spa kitchens, I improved on my skills in departments such as hot and cold kitchen, patisserie and butchery, I was taught about inventory management and control in dry and cold stores, and was shown the ins and outs of kitchen revenue management. To gain specialised knowledge and experience in the kitchen, I took part in an Internship in the many kitchens at the Sibaya property. Working in the hotel, casino, restaurant and spa kitchens, I improved on my skills in departments such as hot and cold kitchen, patisserie and butchery, I was taught about inventory management and control in dry and cold stores, and was shown the ins and outs of kitchen revenue management.

Waitress / Bartender

• Jun 2011 - Jun 2012

During my first year of studies, I worked as a part-time waitress and bartender at this busy Pub and Grill. My duties included restaurant setup, meeting and greeting of guests, taking food and drinks orders, food service, upselling and suggestive selling, reservations and take-away processing. When Bartending, my duties included bar setup, beverage ordertaking and preparation, guest interaction, complaint handling, stock take and inventory control. During my first year of studies, I worked as a part-time waitress and bartender at this busy Pub and Grill. My duties included restaurant setup, meeting and greeting of guests, taking food and drinks orders, food service, upselling and suggestive selling, reservations and take-away processing. When Bartending, my duties included bar setup, beverage ordertaking and preparation, guest interaction, complaint handling, stock take and inventory control.

Banqueting Intern

• Mar 2012 - May 2012

I worked in both the Banqueting Kitchen and Front of House areas at this Boutique Hotel, where I assisted in the planning and setup of various functions and food and beverage preparation and service. I worked in both the Banqueting Kitchen and Front of House areas at this Boutique Hotel, where I assisted in the planning and setup of various functions and food and beverage preparation and service.