Experience

Addnectar Solutions

• India
• Information Technology & Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2021 - Present

  Oversee projects around improvement in service delivery, quality, end client experience, platform and ensuring company policy and procedures are implemented and followed across the department. People management role with accountability for workforce planning. Resource utilization, training and people development.

• Assistant Manager

  • May 2016 - Oct 2021



Powerweave

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Team Leader

  • Jan 2013 - Mar 2016

  Hired as a back office executive to process day to day orders for graphic outsourcing projects. Later promoted as QA analyst in charge of maintaining the overall Quality of the process and assigned web projects. Earned quick promotion as team leader to lead a team of 35 associates providing back office services for promotional industry clients in the USA.

• Quality Control Lead

  • Jan 2010 - Dec 2012

• Back Office Executive

  • May 2008 - Dec 2010